Business Systems Analyst - Salesforce

Superior Plus Propane Talent Acquisition; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading propane provider is seeking a Business Systems Analyst in Calgary. You will work closely with business owners and IT teams to analyze system issues, develop solutions, and support the Help Desk. The ideal candidate has a university degree, over 3 years of experience in business analysis, and strong communication skills. This role offers a competitive salary, health benefits, and flexible hybrid work options.

Benefits

Competitive health benefits

Wellness spending accounts

Flexible hybrid work options

Qualifications

• 3+ years’ experience in business analysis or related roles.
• Salesforce certifications (Administrator, Platform App Builder) are a plus.
• Knowledge of IT and SDLC, including QA testing.

Responsibilities

• Collaborate with teams to resolve system issues and analyze problems.
• Lead business process re-designs and develop solutions.
• Provide technical documentation and support the Help Desk.

Skills

Business analysis

Salesforce knowledge

Communication skills

Problem-solving

Education

University degree or certification

Tools

Salesforce Administrator certification

QA testing knowledge

Job description

What we will offer you:

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: Focus on professional development with numerous training and career growth opportunities.
• Health & Wellness: Competitive health benefits including wellness spending accounts and maternity leave top-up. Access confidential counseling and mental health resources through our employee assistance program.
• Competitive Compensation: A highly competitive salary package recognizing your dedication.
• Flexibility: Flexible hybrid work options to support work-life balance.
• Technology: Work with state-of-the-art tools and technologies.
• Safety Focused: Committed to a zero-harm workplace.

Reporting to the Product Owner, Salesforce, the Business Systems Analyst will collaborate with business and technical teams to resolve system issues, analyze problems, configure systems, and test updates. You will work on projects based on the Intake Process, translating business needs into solutions.

What you’ll do:

1. Liaise with business owners, IS staff, and vendors for system support.
2. Translate and simplify requirements, develop solutions, and build business cases.
3. Lead or facilitate business process re-designs.
4. Develop test cases, manage project scope, and oversee deployment.
5. Build relationships with stakeholders and technical teams.
6. Conduct technical feasibility analyses.
7. Proactively address business issues and risks.
8. Troubleshoot and collaborate with technical resources.
9. Provide technical documentation.
10. Monitor operations and escalate issues as needed.
11. Support the Help Desk to resolve issues promptly.

What you bring:

• University degree or certification, with 3+ years’ experience in business analysis or related roles.
• Salesforce certifications (Administrator, Platform App Builder) are a plus.
• Knowledge of IT and SDLC, including QA testing.
• Strong communication skills for technical and non-technical audiences.
• Ability to lead discussions and facilitate meetings.
• Team player with analytical and problem-solving skills.
• Ability to multitask and adapt to changing priorities.
• Experience advocating for change and influencing outcomes.

Superior Propane, Canada’s leading propane provider since 1951, values Customer Focus, Performance, Safety, and People. We are an equal opportunity employer committed to inclusion and accommodation. Contact us at [emailprotected] for any accommodation needs during recruitment.