Business Systems Analyst-Guidewire

Definity; Toronto; Hybrid; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership

Pension and savings RRSP contributions

Paid volunteer days

Tuition assistance

Diversity and inclusion programs

Job summary

Definity is seeking a Business Systems Analyst to bridge business and technology teams, translating requirements into actionable user stories and acceptance criteria for Guidewire platform initiatives. You will work within an Agile team, manage backlogs, and facilitate stakeholder collaboration across PolicyCenter, ClaimCenter, BillingCenter, and Guidewire AI initiatives.

The ideal candidate brings strong business analysis skills, Guidewire experience, and excellent communication,

Qualifications

• 2+ years of experience as a Business Systems Analyst or Business Analyst, preferably in P&C Insurance.
• Experience with Guidewire PolicyCenter, ClaimCenter, BillingCenter.
• Agile certifications are assets: CSM, CSPO, PSM, PSPO.
• Guidewire Certification – associate and professional levels are welcome.

Responsibilities

• Gather, analyze, and translate business requirements into user stories and acceptance criteria.
• Manage backlogs and prioritize work for the Guidewire Platform team in an Agile environment.
• Facilitate stakeholder collaboration and document requirements.
• Support testing with defined scenarios and acceptance criteria.
• Act as Product Owner for Guidewire Platform initiatives across PolicyCenter, ClaimCenter, BillingCenter, and related capabilities.

Skills

Business analysis

Agile

Stakeholder management

Communication

Education

Post-secondary education

Tools

Jira

Confluence

Microsoft Visio

NotebookLM

Excel

Job description

The Opportunity

This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform team within an Agile environment, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions. The ideal candidate combines strong business analysis, Agile, and Guidewire expertise with excellent communication, problem-solving, and stakeholder management skills.

Job Description

This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform team within an Agile environment, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions. The ideal candidate combines strong business analysis, Agile, and Guidewire expertise with excellent communication, problem-solving, and stakeholder management skills.

What To Expect

• Provide estimation of delivery work necessary to realize requirements through development lifecycle.
• Elicit, analyze, specify and communicate functional and non-functional business, system and implementation requirements across all LOBs (Personal Insurance & Commercial Insurance) and all GW xCenters.
• Write concise User Stories which include precise acceptance Criteria, accurate Specifications by Example and testable Functional Scenarios.
• Facilitate meetings / working sessions with stakeholders to document, review and approve requirements.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Validate the correctness of delivered requirements in advance of the active business owner reviewing completed work.
• Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration.
• Act as Product Owner for Guidewire Platform initiatives to define and deliver the project vision (inclusive of PolicyCenter, ClaimCenter, BillingCenter, ContactManager & Guidewire AI capabilities).
• Support, manage, develop and maintain the project/BAU Kanban/Product backlog, and develop the Iteration/Sprint Plan to support the release plan.
• Facilitate meetings (e.g., Stand-ups, sprint planning, elaborations, Retrospectives, Acceptance Review, etc.), as required.
• Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team.
• Collaborate with Business SMEs, Technical Leads, Developers and Test Analysts on Guidewire maintenance and updates to identify sets of cohesive problems (improvement themes) for development.
• Support multiple concurrent projects.
• Collaborate with Deliver Managers on work prioritization.
• Perform Root Cause Analysis as required.

What You Bring

• 2+ years’ experience as a Business Systems Analyst or Business Analyst with preferred experience in P&C Insurance.
• Strong experience with policy administration systems. Experience with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter.
• Agile certifications are considered an asset: CSM, CSPO, PSM, PSPO.
• Guidewire Professional Certification – willing to consider candidates who will pursue associate and professional certification.
• Self-starter who can set own priorities and can work independently with little guidance.
• Strong written and verbal communication skills, presentation and facilitation skills.
• Proficiency with Microsoft Visio, NotebookLM.
• Skills in data analysis with MS Excel or other analysis tools.
• Flexible in your work approach to meet the needs of a diverse and changing work environment.
• Ability to influence and effectively negotiate with stakeholders.
• Analytical skills to visualize, articulate, and solve problems and concepts.
• Post-secondary education or equivalent industry experience.
• Strong Interpersonal, communication and collaboration skills – confidence and ability to work with internal team and external vendor partners seamlessly.
• Agile background – stories, elaboration, sprint planning, refinement and requirement methods supported with Jira/Confluence.

Salary Range: $69,500-$119,500

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it. It’s better here - but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.