Business Systems Analyst

Harris Computer; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading software solutions provider in Toronto is seeking a Business Systems Analyst to bridge communication between customers and the Development Group. This hybrid position requires 3-5 years of experience in needs analysis and documentation within software development. Successful candidates will possess great communication skills in English and French, alongside a background in Retail Point of Sale systems.

Qualifications

• 3-5 years of experience creating and documenting requirements in a software development environment.
• Ability to uncover business needs and map to functional requirements.
• Excellent verbal and written communication skills in both English and French.

Responsibilities

• Gather, analyze, and document requirements and business cases.
• Lead meetings with customers to understand project objectives.
• Create user documentation and lead training sessions for users.

Skills

Needs analysis

Communication skills

Problem solving

Customer satisfaction

Documentation

Training

Business acumen

Retail Point of Sale systems knowledge

Education

Post-secondary education in Computer Science or Information Systems

Education or certifications in Business or Systems Analysis

Tools

Microsoft Office Suite

SQL

Job description

Business Systems Analyst, Sweda Canada Inc.

Sweda Canada is a leading solution provider of Retail Point of Sale software systems, from design and development to service and support, specializing in the Grocery industry. To meet our current needs, we have an immediate opening for a Business Systems Analyst as we continue to add new capability to our products.

As an integral member of the Product Group, this role reports to the Product Director and works closely with other team members You will create and document requirements and propose software change into the Development Group to drive the advancement of Product features and customizations for our customers. You will also create user-level documentation and give walk-through training sessions to internal and external users to explain changes and features.

This role is instrumental in bridging the gap between our customers and our Development Group and pivotal in managing expectations on scope and change across all parties. You are organized and have strong attention to detail. Your ability to understand the need at hand and communicate complex topics clearly and concisely is paramount. You are bright and creative, knowing when to stay broad and when to go deep along the problem solving journey to meet a need.

At Sweda, you will take ownership of projects and drive them to successful completion. We’re looking for a team player with an entrepreneurial spirit, who enjoys delivering technical solutions to solve business problems. Prior experience working in desktop, web, or mobile product/software development is a must.

This is a hybrid remote position located in Sweda’s Toronto Office.

Preference will be given to bilingual English and French candidates. Bilingual candidates located outside the Greater Toronto Area are welcome to apply.

Canadian citizenship or Permanent Resident status is required.

Core Responsibilities

• Gather, analyze, understand, and document requirements and business cases

• Lead meetings and workshops with customers to understand project objectives and requirements

• Specify Product features that are Market suitable; specify particular customizations where appropriate

• Create high level solution designs

• Identify and assess potential alternate solutions leveraging existing Product capabilities, where possible

• Bring clarity to complex business problems and communicate concepts in a meaningful and concise way

• Create user documentation that explains how features work

• Lead walkthrough training sessions to explain solutions to internal and external users

• Provide Subject Matter Expertise for Sweda’s products

• Help with acceptance testing and delivery of software features and releases, as needed

• Help analyze defects for validity against design and specification; provide solution options when necessary

• Support customer testing and integration phases of software releases, if needed

• Assist with creating and executing product deployment and communication plans

• Assist with developing and documenting Product standards

• Assist with process improvements

• Deliver 100% customer satisfaction

Desired Skills

• Post-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experience

• Education or certifications in Business or Systems Analysis or similar, or related qualifying work experience

• 3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature development

• Innate ability to uncover and understand business needs and map to functional requirements

• Demonstrable history of successfully delivering product features and project deliverables

• Experience with Retail Point of Sale or Supply Chain software and Business environments

• Experience working in vendor-side software Product and Service delivery

• Excellent presentation, customer facing, and communication skills both verbal and written

• Good business acumen

• Good knowledge of the traditional software lifecycle as well as agile/hybrid methodologies

• Proficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation tools

• Experience with SQL, databases, scripting languages, application troubleshooting

• English and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages.

Only selected candidates will be contacted

Harris is committed to an equal opportunity employment program, and applications from members of targeted groups, including women, persons with disabilities, Indigenous peoples, and visible minorities, are encouraged. If you are a person with a disability, you may receive assistance with the screening and selection process upon request.

The Harris Talent Acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for posted positions. They will be contacted by either a Harris manager or a member of the Talent Acquisition team for an interview, provided they meet the required criteria.