BUSINESS SYSTEMS ANALYST

City of Toronto; Toronto; On-site; CAD 89,000 - 133,000; Full time

Job summary

City of Toronto's Toronto Public Health seeks a Senior Business Systems Analyst to provide senior-level business analysis for reliable IT systems across the division, including planning, design, development, implementation and operations. The role requires strong stakeholder engagement, requirements management, data modeling, and governance across enterprise solutions.

You will lead cross-functional collaboration with IT and business units, manage UAT and testing activities, and ensure

Qualifications

• Post-secondary education in Computer Science, Computer Engineering, Information Systems, Business Administration, Public Administration, or related discipline; CBAP/PMI-PBA/PMP asset.
• Extensive experience leading stakeholder consultations, workshops, and requirements gathering to elicit, analyze, and document business and system requirements.
• Experience planning, developing, and executing system, integration, performance, usability, data migration, and UAT testing.
• Engaging and building consensus among diverse stakeholder groups including clients, vendors, and government agencies.
• Analyzing and translating business requirements into logical data structures, data maps, and data models.
• Experience preparing business cases, options analyses, and briefing materials for decisions and procurement.
• Leading business process reviews, SDLC, data management and governance for enterprise solutions.
• Excellent verbal, written, facilitation, and negotiation skills for senior stakeholders.
• Advanced analytical and problem-solving skills with privacy and cybersecurity awareness.
• Ability to manage multiple priorities and coordinate cross-functional teams.

Responsibilities

• Implements plans and policies for program requirements and project objectives.
• Provides guidance to resources and stakeholders ensuring collaboration and quality outcomes.
• Manages assigned budgets and ensures expenditures stay within approvals.
• Handles confidential information affecting division resources.
• Prepares and presents reports supporting recommendations on process improvements and staffing needs.
• Participates in IT systems projects from intake to evaluation and implementation.
• Acts as IT business support contact for divisional units and coordinates with stakeholders.
• Documents and analyzes business processes, system requirements, and data flows.
• Contributes to test strategies and quality assurance activities across projects.
• Ensures compliance with legislative, regulatory, and privacy requirements in technology solutions.

Skills

Stakeholder engagement

Requirements gathering

Business process analysis

SDLC

Data modeling

Data quality

Budget and governance

Technical advisory

Project coordination

Communication

Healthcare systems

Regulatory & privacy

Education

Post-secondary education in CS/IS/Engineering or related field; equivalents; CBAP/PMI-PBA/PMP asset

Job description

• Division & Section: Public Health, Operations & Business Services
• Work Location: 61 Front Street W, Toronto, ON
• Job Type & Duration:Full-time, Temporary (12 month) vacancy

Salary Range: $89,337.00 - $132,880.00

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 22-Oct-2026 to 05-Nov-2026

Since 1883, Toronto Public Health (TPH) has been protecting and promoting the healthand well-being of all residents across the City of Toronto. With this goal in mind, theTPH Division works to prevent the spread of disease, promote healthy living andadvocate for conditions that improve health for our diverse and growing population of2.9 million. Reporting to the Board of Health, TPH also monitors the health status ofTorontonians to better respond to ongoing and emerging health needs and developsand implements public policy and practices that enhance the health ofindividuals, communities and the entire city.

Reporting to the Senior Systems Integrator, Portfolio Management Services, Information Technology, Toronto Public Health, the Business Systems Analyst provides senior level business analysis expertise for reliable, effective/efficient services in theplanning, design, development, implementation, administration and operations of information technology (IT) systems and applications as well as relevant managementpolicies within the division, in order to optimize the use of technology across thedivision and enhance the client experience. The Business Systems Analyst brings astrong mix of business and technical skills and has a strong ability to learn in a changing technology environment.

Major Responsibilities

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Provides guidance and functional oversight to assigned project resources, subject matter experts, and stakeholders, ensuring effective collaboration, quality work outcomes, knowledge sharing, and the achievement of project objectives.
• Provides input into and administers assigned budget, ensuring that expendituresare controlled and maintained within approved budget limitations.
• Deals with confidential information affecting the division and its resources.
• Prepares and presents reports to management supporting recommendations on changes/improvements in business processes, training and services standards thatimpact appropriate staffing levels and resource allocation.
• Participates in varied assignments related to IT systems and infrastructure, withina broad field of IT systems architecture, infrastructure design and implementation.
• Acts as first point of contact, providing IT business support, consultation andcoordination to all divisional units.
• Documents and analyzes business processes, system requirements, screens andreport layouts, input costs and output levels, and conducts data flow analysis andbusiness process modeling.
• Participates in request intake, initial assessment, requirements collection, feasibility study, business analysis, preliminary and detailed solution design, implementation, quality assurance and evaluation of capital work and operational changes and projects.
• Conducts business and technical analysis to assess the information gathered and evaluates existing as well as proposed system modifications, including written and oral assessments of performance, cost benefit analysis, legislated requirements, maintenance and optimization; and recommends changes accordingly.
• Conducts studies on the feasibility of integrating technology and related processesto deliver a range of support services to a specific client or to a geographic location.
• Provides specialized design services, technical advice and expertise to supportdivisional units.
• Develops and presents effective concepts, designs, templates, andreports to management, supporting recommendations on changes in technologysolutions, business methods and business processes, including appropriate staffing levels and resource allocation.
• Develops or contributes to technology solution and project artifacts, including product visions, use cases, use case models, data models, business plans, project plans, work breakdown, and supplementary specifications including screen mock-ups, report mock-ups and business rules.
• Develops various purchasing related artefacts including business cases, project charters, project plans, Request for Proposal (RFP), and Request for Quotation (RFQ) documents.
• Coordinates related work between various stakeholders and Technology Servicesdivision support staff related to investigations, modifications and improvements ofIT systems for the division.
• Works with City of Toronto staff, consultants and contractors during development and implementation stages to ensure quality delivery, control and compliance with the division's strategic goals and guidelines.
• Liaises with staff in development of, and prepares test strategies, test cases, testscripts, test data for system, performance, usability and acceptance testing ofsystem solutions developed.
• Assists various stakeholders with project-managementrelated tasks and portfolios from inception to completion.
• Analyzes work performance of internal and external service providers with respectto quality, timeline, cost and completion of required tasks.
• Ensures quality assurance procedures and quality control measures are adhered toin the management of IT design and implementation activities.
• Ensures that the divisional performance objectives comply with the established divisional goals of automation and legislative compliance.
• Liaises and coordinates with divisional and corporate support sections and tracksprocedures and policy compliance associated with project deliverables.

Key Qualifications

Your application for the role of Business Systems Analyst should describe your qualifications as they relate to:

• Post-secondary education in Computer Science, Computer Engineering, Information Systems, Business Administration, Public Administration, or a related discipline, or an approved equivalent combination of education, training, and experience.CBAP, PMI-PBA, PMP, or equivalent certification is an asset.
• Extensive experience leading stakeholder consultations, workshops, and requirements-gathering activities to elicit, analyze, and document business, functional, technical, and system requirements; define current and future-state processes; and develop process models, workflows, use cases, and business requirements documentation.
• Extensive experience planning, developing, and executing system, integration, performance, usability, data migration, and user acceptance testing (UAT), including the development of test strategies, plans, cases, and scripts; coordination of defect resolution; and validation of technology solutions against business requirements and quality standards.
• Considerable experience engaging, facilitating, and building consensus among diverse stakeholder groups, including clients, vendors, partner organizations, and government agencies, supported by highly developed interpersonal, consultation, negotiation, and relationship-management skills.
• Considerable experience analyzing and translating business requirements into logical data structures, business rules, and data models to support system integration, data mapping, conversion, migration, and reporting initiatives.
• Experience preparing business cases, options analyses, recommendations, and briefing materials to support decision-making, project approvals, procurement activities, and strategic initiatives.
• Advanced abilities in leading and supporting business process reviews and continuous improvement initiatives, applying business and systems analysis, solution design, systems development lifecycle (SDLC), data management, and information management principles to support the implementation and optimization of enterprise business solutions.
• Excellent verbal, written, facilitation, presentation, and negotiation skills, with the ability to communicate complex business and technical information effectively to diverse audiences, including senior management and executive stakeholders.
• Advanced analytical and problem-solving skills, with experience in business process analysis, customer service delivery, information management, and user-centered solution design, supported by knowledge of relevant legislation, privacy requirements, cybersecurity principles, and municipal business processes.
• Demonstrated ability to manage multiple priorities and concurrent assignments; establish work plans and priorities; develop project documentation, governance processes, and recommendations; and provide leadership, guidance, and coordination within cross-functional teams.
• Ability to analyze healthcare business processes and supporting enterprise healthcare systems, including requirements management, process improvement, stakeholder engagement, data governance, and organizational change initiatives, while ensuring compliance with legislative, regulatory, and privacy requirements.
• Demonstrated ability to ensure data quality, integrity, consistency, traceability, and governance across business processes, information assets, and technology solutions.
• Knowledge of public health programs, legislation, and health information management practices.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.