Business Systems Analyst

RBC; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

RBC is seeking a Business Systems Analyst to manage business analysis activities on medium to large projects. The role involves collaborating with stakeholders, analyzing business requirements, and supporting User Acceptance Testing. Candidates should have 1-2+ years of experience in the financial industry, strong analytical skills, and proficiency in Salesforce.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• 1-2+ years of experience in Insurance or Financial industry.
• Experience as a Salesforce Business Analyst or Consultant.
• Strong knowledge of Waterfall, Agile methodologies.

Responsibilities

• Analyze business requirements and document processes.
• Collaborate with technical and business stakeholders.
• Support User Acceptance Testing and manage project risks.

Skills

Analytical skills

Communication

Problem Solving

Salesforce

Agile Methodology

Education

Bachelor’s degree in computer science or related field

Tools

Salesforce

Jira

Confluence

Job description

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

As a Business Systems Analyst, you will be responsible for business analysis activities on medium to large sized projects in a highly technical environment. Candidates must demonstrate advanced knowledge and ability, and can apply the competency in new or complex situations. You will be responsible for execution of all aspects of requirements delivery - planning, elicitation, analysis and documentation, management, and support.

WHAT WILL YOU DO?

• Elicit and analyze Business requirements and create documentation such as current and future state business process, user stories, data catalogues, business rules, use cases and user interface design.
• Contribute to requirements prioritization and leverage techniques to drive out priorities and meet quarterly and annual business objectives.
• Work collaboratively with our business partners and stakeholders from multiple IT teams (i.e. source systems).
• Analyze and review different options for data integration and provide recommendations on the solution; such as assessing and defining materiality of data quality issues and possible impact to project objectives.
• Contribute to data model development, data transformation, system architecture decisions and system to system interfacing, controls, and error handling techniques.
• Incorporate enterprise standard requirements methodology in requirements planning, analysis and documentation.
• Manage performance through regular coaching discussions, providing transparency on where the employees are at from a performance perspective.
• Support User Acceptance Testing by supporting planning, development of test cases and execution of tests
• Communicate effectively, written and verbal, to various audiences (technical and non-technical)

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• 1-2+ Years of Insurance or Financial industry experience
• 1-2+ Years of Salesforce experience with 1 or more, preferably as:
  • Salesforce Business Analyst
  • Salesforce Consultant
  • Salesforce Admin
• Experience working with Waterfall, Agile and Hybrid Methodologies with leadership capabilities and Strong knowledge of these frameworks, and best practices (Agile, Kanban, Scrum, etc.)
• Excellent analytical and problem-solving skills, inquisitive nature, and comfortable challenging status quo.
• Experience working with multiple stakeholders in various roles, identification of scope, enforcement of change management processes while maintaining strong relationships.
• Experience working to with tools like Jira & Confluence
• Excellent communication skills both verbal and written.

Nice to Have:

• Some Knowledge for Ingenium application
• Bachelor’s degree in computer science, Computer Engineering, or related (technical) degree/diploma
• Certified Business Analysis Professional (CBAP) or Project Management Institute – Professional in Business Analysis (PMI – PBA) Certification
• Experience analyzing data using SQL, API, XML and JSON message structures.
• Strong knowledge of fundamental data concepts (for example, but not limited to groups, hierarchies, data structures).
• Experience working with ML or AI tools

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis, Salesforce (Software)

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-21

Application Deadline:

2025-08-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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