business systems analyst

StuHomz Inc.; London; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance customer satisfaction and drive success. This role involves consulting with clients to help them leverage products effectively, addressing inquiries, and maintaining up-to-date product knowledge. The ideal candidate will possess a customer-first mindset, with a passion for delivering exceptional service. Join a forward-thinking company that values collaboration and aims to create a positive impact on customers through effective problem-solving and support. If you are eager to start your career in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in customer service roles.
• Must possess an insurance license and strong communication skills.

Responsibilities

• Advise customers on product usage and success strategies.
• Resolve customer complaints and ensure satisfaction.

Skills

Customer Service

Problem Solving

Communication Skills

Time Management

Education

High School Diploma

Insurance License

Tools

Zoom

Job description

AO Globe Life is looking for a customer service representative to join our team.

This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

1. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
2. Identify opportunities to upsell or cross-sell products and services when appropriate.
3. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
4. Provide accurate information about products, services, policies, and procedures.
5. Stay informed about company updates, product changes, and service enhancements.
6. Track interactions - Record customer interactions in internal systems for cross-functional awareness and relationship development.
7. Process orders, forms, applications, and requests as required.
8. Problem Solving - Resolve customer complaints, issues, or concerns in a timely and effective manner.
9. Collaborate with other departments to ensure customer satisfaction and problem resolution.

Requirements:

1. 1-2 years proven experience in supporting client success.
2. Excellent written and verbal communication skills.
3. Ability to address complaints and issues with effective solutions and a positive attitude.
4. Passion for delighting customers with above-and-beyond service.
5. Excellent time-management and prioritization skills.
6. Familiarity with Zoom.
7. Must have an insurance license.

Start your career with AO Globe Life today.