Business System Analyst – Broker Connectivity

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a positive and collaborative Business System Analyst with good understanding of P&C Insurance products and Broker Management Systems.

As part of our IT Enablement team, you will be working with business representatives, business system analysts, architects, and engineers to plan, design, develop, test, and implement solutions.

What you’ll do

• Prepare Business requirements documents for changes and enhancements.
• Hands-on professional experience coordinating, start to finish, independently, rating, product and underwriting API modifications for all channels, provinces, and companies.
• Organize end to end testing and co-ordination with other departments and third-party vendors.
• Solid background in defining high-level, detailed, and accurate business requirement documents.
• Experienced in identifying impacts on business processes based on detailed solutions and strategies as well as being able to identify when changes in connectivity will impact other business channels.
• Fulfill the coordination of planned requirement activities, setting expectations for flexibility to changing requirements based on deadlines and/or alternative business needs.
• Ensure all modifications are tested and validated before implementation to guarantee quality and accuracy stays in sync with Aviva regulatory audit and risk & control standards.
• Accountable to provide delivery estimates for all tasks and plans assigned to team members.
• Ensure the delivery of work meets the needs of collaborators by using project management techniques such as change management, release management, and post-project evaluations.
• Have a good understanding and background of P&C Insurance products.
• Partners closely with team members to coordinate and schedule API (application programming interface) connectivity changes with IT partners and third-party vendors.
• Bring both P&C Insurance / Business and system knowledge together in the analysis to support the harmonization of real-time quoting services with rating, product, and underwriting.
• Excellent analytical, decision making and problem-solving skills.
• Comfortable with facilitating meetings and liaising with collaborators.
• Involved in creating detailed workflow diagrams for business process and system process.
• Negotiating and influencing skills to challenge and drive the necessary changes.

What you’ll Bring

• College or University Degree.
• Prior Business System Analyst / Business Analyst experience in the insurance industry.
• 2+ years of Underwriting experience in P&C required.
• Knowledge of Policy Administration Systems required.
• Proficiency or working knowledge of Quoting Vendors and Broker Manage Systems (BMS).
• Proficient with MS Office and Visio.
• Thinks clearly and calmly under pressure to investigate problems to establish real or hidden issues.
• Self-starter with a proactive attitude capable of effectively completing end-to-end deliverables.
• Strong written and verbal communication skills with experience communicating at all levels.
• Ability to manage multiple tasks and meet required deadlines.
• Proven ability to embrace change, be highly adaptable and flexible, decisive and display excellent judgment.
• Excellent knowledge of Agile methodology with experience using JIRA.

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.