Business Support Assistant-Older People and Primary Care-Community Rehabilitation Team

NHS Ayrshire & Arran; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare system is seeking a full-time Business Support Assistant to join their North East Rehabilitation Service. In this role, you will interact with patients and referrers, manage electronic referrals, and utilize various Microsoft Office applications. The ideal candidate will have experience in health or social care and possess strong communication skills. This is an essential position that contributes to maximizing patient independence and preventing hospital admissions.

Qualifications

• Experience in a health or social care environment is advantageous.
• Ability to handle electronic referrals.
• Proficient in using email and correspondence management.

Responsibilities

• Speak with patients, relatives, and referrers by phone.
• Deal with electronic referrals and upload them onto the clinical system.
• Check email inbox and handle correspondence.

Skills

Familiarity with Microsoft Office

Communication skills

Data entry and report generation

Tools

EMIS

SCI Store

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, full time position.

The shift pattern for this position is Monday – Friday 8.30am – 4.30pm.

An opportunity has arisen for a Business Support Assistant to join the North East Rehabilitation Service. The multidisciplinary team provides physical rehabilitation for people within their own homes with the aim of maximising independence and preventing admission to hospital and long term care. This post is an integral part of the team.

Your workload would include speaking with patients, relatives and referrers by phone, dealing with electronic referrals (SCI store), uploading them onto the clinical system (EMIS), checking email inbox and dealing with correspondence. There would be an expectation that you would be familiar with Microsoft Office, including Word, Excel and Outlook. You would be expected to input data into systems, run reports and compile clinical letters. Previous experience in the health or social care environment would be advantageous.

Informal contact: Catherine Boyle, Team Lead, [e-mail]

The interview for this post is proposed to be the 6th of August.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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