Business Support Analyst, TDS Operations, Global Trade Finance

TD Securities; Toronto; Hybrid; CAD 76,000 - 116,000; Full time

Job summary

A financial services firm in Toronto is seeking a Business Support Analyst to manage client inquiries related to Trade Finance products. This full-time position involves supporting operational efficiencies and building strong client relationships. Ideal candidates will have strong analytical abilities and be available for some holidays with a hybrid work model, ensuring collaboration and innovation in service delivery.

Benefits

Health benefits

Retirement plans

Career development programs

Paid time off

Qualifications

• Experience in managing client inquiries and escalations.
• Ability to support development of new trade products.
• Strong analytical skills for service improvement.

Responsibilities

• Manage client inquiries related to Trade Finance products.
• Support implementation of operational efficiencies.
• Build relationships to support operational priorities.
• Handle time-sensitive inquiries and escalations.
• Participate in process improvement initiatives.

Skills

Client relationship management

Analytical skills

Technical expertise

Change management

Job description

Business Support Analyst, TDS Operations, Global Trade Finance

Join to apply for the Business Support Analyst, TDS Operations, Global Trade Finance role at TD Securities.

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: TD Securities

Pay Details: 76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities. The actual salary offered may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description

With over 3,500 employees in 13 offices worldwide, TD Securities offers a broad range of capital market services including:

• Investment and Corporate Banking
• Capital Markets
• Interest Rate, Currency and Derivative Products
• Commodities
• International Trade

Our services encompass underwriting, advice on acquisitions, and daily trading activities.

Global Operations Overview

TD Securities Global Operations, with more than 650 professionals, supports the business across various regions, focusing on process learning and relationship building.

Department Overview

The Global Trade Finance Operations hub is based in Montreal, with locations in Vancouver, Calgary, Toronto, Houston, and Singapore. Our team of over 85 professionals provides trade products and world-class service globally.

Key Responsibilities

• Manage escalations and client inquiries related to Trade Finance products.
• Support development and implementation of new trade products and operational efficiencies.
• Assist in change management initiatives and ensure effective communication of new processes.
• Maintain daily operations and provide technical expertise.
• Build relationships with clients and internal teams to support operational priorities.
• Analyze service issues and propose improvements.
• Handle time-sensitive inquiries, escalations, and system issues.
• Support system implementations and produce analytical reports.
• Identify and escalate risks, participate in meetings, and lead process improvement initiatives.
• Availability during some statutory holidays and weekends, with a hybrid work model (minimum 2 days in-office per week).

Who We Are

TD Securities offers comprehensive capital markets solutions, operating globally with over 6,500 professionals. We focus on innovation, execution, and client service, with recent expansions including the acquisition of Cowen Inc., enhancing our U.S. equities and investment banking capabilities.

Our Total Rewards

Our package includes base salary, variable compensation, health benefits, retirement plans, paid time off, and career development programs.

Additional Information

We support colleagues' career growth through development conversations, training, and mentoring. Our onboarding and accommodations ensure a supportive environment for all applicants.

Application Process

Interested candidates will be contacted for interviews, with communication provided throughout the process. We are committed to accessibility and encourage applicants to request accommodations.

Other Details

Position is full-time, mid-senior level, in the information technology industry, within investment banking. The role requires availability for some holidays and weekends, with a hybrid work arrangement.

We look forward to your application!