Business Support Analyst, TDS Operations, Global Trade Finance

The Toronto-Dominion Bank (Canada); Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A major financial institution in Toronto is looking for a Trade Finance Operations professional to provide expert support for trade products and processes. Responsibilities include managing escalations, developing new services, and maintaining strong client relationships. Candidates should have a strong background in Trade Finance and analytical skills. This role involves hybrid work, requiring at least two days in the office each week.

Benefits

Health and wellness benefits

Career development programs

Flexible working hours

Qualifications

• Experienced level role with advanced operational knowledge required.
• Ability to execute non-routine requests.
• Strong analytical and reporting capabilities.

Responsibilities

• Serve as the first point of escalation for Trade Finance products.
• Contribute to developing and implementing new Trade Finance products.
• Manage time-sensitive inquiries and escalations from clients.

Skills

Advanced knowledge of Trade Finance products

Strong client relationship management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Trade Finance systems knowledge

Job description

Description

With more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance :

• Investment and Corporate Banking
• Capital Markets
• Interest Rate, Currency and Derivative Products
• Commodities
• International Trade

Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

Global Operations Overview

With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.

Department Overview :

Global Trade Finance Operations International processing hub is in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 85 experienced professionals who offer a full range of trade products and provide world class service to our customers located all over the globe.

Advanced knowledge and understanding of the Trade Finance products, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, products)

Experienced level of the role with advanced business and operational knowledge or related skills required.

Ability to execute on ad-hoc non-routine requests.

Identifies and investigates non-standard operational / reporting / process issues.

Provides recommendations or escalates issues to appropriate area.

Provides regular analysis and / or reporting to support business partners, functional areas or centers of expertise.

Requires working professional level knowledge of the functional area and / or business areas supported.

Experienced level of complexity in operational / reporting / process and / or analysis function requiring a short to medium term focus

operate as a working lead on initiatives as assigned.

Provide training to others on best practices, processes, etc. as well as guide staff for the completion of business-as-usual functions.

JOB ACCOUNTABILITIES

Represent the team as the first point of escalation for customers / internal clients / business partners on Trade Finance products and processes for Letters of Credit, Guarantees, Standby LCs, Documentary Collections, Supply Chain.

Contribute to the identification, development and implementation of new Trade Finance products, operating workflow, additional services / products / applications, or operational efficiencies for Trade Finance Operations

Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.

Maintain effective day-to-day operations and deliver quality service to clients / internal clients / business partners by acting as a key resource and providing deep technical subject matter expertise.

Build and foster effective mutually beneficial relations with clients, Operations, Origination teams, and other key internal partners that provide critical support to the execution of Trade Finance Operations priorities.

Analyze service delivery issues and identify potential solutions that enhance the customer experience and support TD Securities business objectives.

Manage time sensitive inquiries and escalations from clients, internal partners and other key support partners related to service, performance, compliance, and other risk related issues.

Apply knowledge of Trade Finance systems, processes, and regulations in resolving escalated system production issues from Operations and client issues – ensure communication with key stakeholders.

Provide support during Trade Finance system implementations of new processes, changes and / or technology that address production gaps.

Produce consolidated or aggregated baseline reports and provide accurate and thorough analysis on related data to provide insight to Operations and Executives

Protect the interests of the organization – identify and manage risks and escalate non-standard, or other activities as appropriate.

Participate, facilitate, and lead meetings and discussions with key internal stakeholders, including GTB executives, Origination, Product Team and Operations

Act as a challenge and change agent, identifying and driving improvements / efficiencies through understanding and dissecting end to end processes.

Requires to be available during some Canadian Statutory Holidays on rotational basis to cover our multiple province holidays, US & UK business.

Requires to be available on weekends for system enhancement validations.

Hybrid role currently minimum 2 days per week in the office.

Who We Are :

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet