Business Summer Student

AESO; Calgary; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a full-time summer student in IT Infrastructure and Operations. This role offers a unique opportunity to gain hands-on experience in data analytics and operational processes. You'll work closely with Senior Managers, engaging in tasks like financial analysis, resource management, and business planning. The ideal candidate thrives in a dynamic environment and values collaboration and diversity. If you're eager to learn and contribute to transformative projects, this position is perfect for you.

Qualifications

• Strong verbal and written communication skills.
• Experience with documentation creation is an asset.

Responsibilities

• Conduct financial analysis and planning for IT operations.
• Create dashboards for managers using PowerBI and ServiceNow.
• Participate in the 2026 business planning cycle.

Skills

Data Analysis

Financial Analysis

Problem-solving

Communication Skills

Education

Business Degree (3 years completed)

Tools

PowerBI

ServiceNow

Job description

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse, and equitable workplace where people feel respected and welcomed for who they are. Together, we deliver high performance and innovative results.

Job Description

The IT Infrastructure and Operations department is seeking a full-time summer student for a 4-month term from May to August 2025. In this role, you will gain practical experience under the guidance of Senior Managers. The successful candidate will have a variety of business skills with a focus on data analytics within IT Operations.

Key accountabilities:

1. Data Analysis and Forecasting:
   • Financial analysis and planning
   • Service Desk Ticket Analysis
   • Operational Staff Resource Management
   • Dashboard creation for managers using PowerBI, ServiceNow, or similar tools
2. IT Forecasting:
   • Service Desk Ticket resolution times, including:
   • Product issue time (identifying which product consumes most of our operational time)
   • Mean time to close tickets
   • Open vs. closed tickets
   • Closing stale tickets and follow-up
3. Resource Management:
   • Availability planning
   • Task monitoring within I&O
   • Morning standups
   • Workday time allocation (G&A vs. Capital)
4. Business Planning:
   • Participate in the 2026 business planning cycle
   • Create business planning documentation
   • Resource estimate planning
   • Procurement planning
   • Operational cost planning

Signs you will enjoy working in this team:

• You thrive in a fast-paced and dynamic environment and seek opportunities to participate in transformative change.
• You enjoy working with bright professionals and participating in collaborative work.
• You embrace change and adapt with ease.
• You appreciate working in a diverse environment with individuals of varied backgrounds, experiences, and perspectives.
• You value a fully supported hybrid work environment.

Signs you will enjoy this role:

• You have a curious mind and enjoy understanding how things work.
• You demonstrate advanced problem-solving skills, integrating critical thinking and sound judgment in high-pressure scenarios.
• You are comfortable with routine and project-based work, navigating between high activity and moderate periods.
• You can translate complex technical problems into meaningful information for different audiences.

You have:

• Completed at least three years in a Business degree (or equivalent).
• Completion of communication, business, or technical writing courses is beneficial.
• Interest in IT operational processes.
• Strong verbal and written communication skills.
• Experience with documentation creation is an asset.
• A positive and professional attitude.

Application Deadline: May 14, 2025

If contacted for an interview, please inform us of any accommodation needs. All information regarding accommodations will be handled confidentially.

The AESO does not accept unsolicited agency resumes.

The AESO is committed to protecting personal information in accordance with the FOIP Act of Alberta. Successful candidates may be required to undergo a criminal background check in accordance with Section 33 of the FOIP Act.