Business Success Manager

J.D. Irving, Limited; Dieppe; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Business Success Manager responsible for ensuring customer satisfaction and success across IT services. This role involves relationship management, overseeing IT systems, and collaborating with teams to align technology with business goals, requiring an undergraduate degree and IT experience.

Qualifications

• 5+ years of IT experience.
• Progressive leadership experience.

Responsibilities

• Building and maintaining relationships with customers to understand their goals.
• Overseeing management of IT systems to ensure efficiency.
• Leading and managing IT teams and projects.

Skills

Leadership

Customer Relationship Management

IT Systems Management

Education

Undergraduate degree in Engineering, Business or Computer Science

Tools

Business Relationship Management Certification

PROSCI Certified Change Practitioner

Job description

This role will be responsible for ensuring the success and satisfaction of our Protrans, Universal Properties and Wildcat divisions. Their role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products or services providedmeet those needs effectively.

The Business Success Managers are the primary point of contact providing support, addressing concerns, and working to maximize the value of technology with business objectives. Strategic engagement may be necessary depending on the characteristics of the account.

This position requires full-time on-site presence.

Qualifications

• Undergraduate degree in Engineering, Business or Computer Science
• 5+ years of IT experience
• Progressive leadership experience

Assets:

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner

Responsibilities

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations.
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability
• Leading and managing IT teams, including hiring, training, and mentoring staff.
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed.
• Providing guidance and support to customers in using the company's products or services effectively.
• Provide management and oversight on technology projects and ensuring they are delivered on time and within budget
• Monitoring satisfaction and identifying opportunities for improvement.
• Collaborating with internal teams to ensure business partner success.
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns.
• Identifying opportunities for leveraging enterpriseproducts or services that align with the business partners needs and goals.
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders