Business Services Representative - CVH Business Services

Mackenzie Health; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking a Business Services Representative to enhance procurement processes and customer service. This role involves collaborating with internal and external stakeholders to resolve issues, training staff on systems, and ensuring efficient operations. Ideal candidates will demonstrate strong organizational skills, customer service orientation, and a commitment to excellence in a dynamic healthcare environment.

Qualifications

• 1 to 3 years’ experience in healthcare procurement / accounts payable preferred.
• Strong understanding of Procure to Accounts Payable process.
• Ability to handle conflicting demands and multitask effectively.

Responsibilities

• Support internal hospital processes related to procurement.
• Act as a liaison among internal stakeholders and suppliers.
• Provide training for internal end-users on various systems.

Skills

Initiative

Organization Skills

Customer Service

Analytical Problem-Solving

Interpersonal Skills

Project Management

Education

Diploma from a recognized Community College

Tools

Microsoft Office

All-Scripts

Basware

Job description

Job Description

The Business Services Representative reports to and will work directly with the Manager of Business Services to provide support for internal hospital processes required for the aspects of the Shared Service Organization (SSO) contract.The Business Services Representative will build a strong and effective relationship with Mackenzie Health internal customers, external suppliers, and SSO to effectively provide best customer service and support for effective and efficient outcomes. This role will collaborate and lead the Business Services internal processes related to Procurement and the SSO. This role will also collaborate with MMC's AP Reps and buyers by identifying root cause of invoice issues, mis-payments, and discrepancies and take correct measures. This role will provide day to day support for Mackenzie Health staff for items such as: submission of capital requisitions; submission of Mackenzie Health service contract requisitions as applicable; and Blanket Order Releases. This role will also act as a liaison amongst internal stakeholders, SSO, and external suppliers to address and resolve any issues and concerns, such as but not limited to assisting SSO in identifying the correct routing for non-Purchase Order invoice approvals, identification of PO# for invoices, communication with business owners to resolve discrepant pending receipt invoices and connecting with the external supplier to resolve any invoice discrepancies. This role will ensure that procurement process is in accordance with the Broader Procurement Sector (BPS) Procurement Directive prior to submission of requisitions by cross checking with the business owners and the Procurement Department. This role will provide reporting and accountability for various spend categories, as required by internal stakeholders. The Business Services Representative to train internal end-users on Purchase-to-Pay system (Basware), Expense Management (TEM) and All-Scripts. This role will assist in identifying any arising issues with the Purchase-to-Pay system. As well as assist with completing forms/templates for any updates for MH staff, items, templates with the SSO system. This role also provides support and service to all patients and family members related to the Integrated Bedside System MyCare and collaborates with ICAT to resolve any advanced technical issues and other duties as assigned.

What must you have?

• Successful completion of a Diploma or a related discipline from a recognized Community College or equivalent combination of education and experience

What else do you bring?

• Demonstrate initiative, excellent organization skills, adaptability, ability to prioritize conflicting demands and multi-tasking within tight deadlines
• Excellent customer service approach and skills
• Strong understanding of Procure to Accounts Payable process and control measures
• Intermediate Microsoft Office skills (Word, Excel, Outlook)
• Knowledge of All-Scripts, Citrix MMC Applications, Basware an asset
• Excellent analytical problem-solving abilities and effective decision making
• Strong attention to detail and effective negotiation skills
• Strong interpersonal and communication skills (written and verbal)
• Strong project management skills
• Self-directed and the ability to maintain effectiveness during change and with minimal supervision
• Ability to deal with difficult or emotional people and situations
• Ability to function under a great deal of pressure and demonstrate discretion, integrity and fair mindedness
• Results orientated
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with patients and families and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• 1 to 3 years’ experience in healthcare procurement and / or accounts payable utilizing automated systems.
• Knowledge of McKesson’s Pathways Materials Management.

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.