Business Service Technician, Bell Aliant

EPIC Information Solutions Inc.; Truro; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Business Service Technician to join their Customer Experience team. This role involves the installation, maintenance, and repair of various services provided to business customers. The successful candidate will need strong technical skills, excellent communication abilities, and a commitment to providing quality customer service. With a focus on teamwork and a supportive work environment, Bell offers comprehensive benefits and growth opportunities, supporting the successful candidate in their professional journey.

Benefits

Comprehensive compensation package

35% discount on services

Medical, dental, vision and mental health benefits

Qualifications

• Successful completion of a recognized technical training program or university degree in relevant fields.
• 2-3 year IT Certification/Diploma or valid IT certification.
• Effective communication and strong customer service skills.

Responsibilities

• Install, maintain, and repair services for business customers.
• Climb poles and work effectively aloft.
• Safely lift and carry heavy objects up to 100 lbs.

Skills

Communication skills - verbal and written

Customer service skills

Problem solving skills

Education

Electrical/Electronic Engineering or Computer Technology

2 or 3 year Certificate/Diploma in Information Technology

IT industry network certification (CISCO, Nortel, Microsoft)

Tools

Microsoft Excel

Microsoft Word

Email (Outlook, MSN)

Job description

Req Id:424736

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Sommaire

Business Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and PBX equipment. Includes employees designated as SMC.

Education Requirements

Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field.

OR

A 2 or 3 year Certificate/Diploma in an Information Technology program.

OR

Currently holds a valid IT industry network certification such as CISCO (CCENT or higher), Nortel (NCSS or higher) and/or Microsoft.

Ability Requirements of the Position

Physical:

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Frequent lifting and/or carrying of objects weighing up to 50lbs., lift 100 lbs
• Good colour vision
• Work effectively aloft

Skills/Knowledge:

• Communication skills - verbal and written
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
• Customer service skills
• Dealing with ambiguity
• Problem solving skills

Other:

• Basic Offshore Survival training, where required
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Travel using various modes of transportation in all kinds of weather
• Valid Driver's License

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Nova Scotia : Truro

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 07/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,NS, Truro

Bell,one of Canada's Top 100 Employers.