Business Service Technician, Bell Aliant

Bell; Kentville; On-site; CAD 55,000 - 75,000; Full time

Job summary

Bell is seeking a Business Service Technician in Kentville, Nova Scotia, responsible for installing and maintaining key services for business customers. The role requires technical training and emphasizes strong communication and problem-solving skills to enhance customer experience. Successful candidates will contribute to innovative service delivery, ensuring customer-first commitments are upheld.

Benefits

Medical, dental, and vision benefits

35% discount on services

Comprehensive compensation package

Qualifications

• Successful completion of IT or Electrical/Electronic program.
• Experience in networking certifications preferred.

Responsibilities

• Install, maintain, and repair services for business customers.
• Climb poles and carry heavy equipment.
• Design customer-centric processes and services.

Skills

Communication skills

Problem solving skills

Customer service skills

Computer skills

Education

Degree in Information Technology or Engineering

Cisco Certification (CCENT or higher)

Job description

Business Service Technician, Bell Aliant

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Business Service Technician, Bell Aliant

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Req Id: 424735

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Business Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and PBX equipment. Includes employees designated as SMC.

Education Requirements

Doit avoir suivi avec succès un programme en technologie informatique ou en technique électrique/électronique dans un institut de formation technique reconnu ou avoir un diplôme universitaire en génie, informatique ou tout autre domaine pertinent.

OU

Programme en technologie informatique de 2 ou 3 ans menant à un certificat ou diplôme.

OU

Certificat réseau de l’industrie TI, tel que certificat CISCO (CCENT ou supérieur), Nortel (NCSS ou supérieur) et/ou Microsoft.

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Frequent lifting and/or carrying of objects weighing up to 50lbs., lift 100 lbs
• Good colour vision
• Work effectively aloft
  
  

Skills/Knowledge

• Communication skills - verbal and written
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
• Customer service skills
• Dealing with ambiguity
• Problem solving skills
  
  

Other

• Basic Offshore Survival training, where required
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Travel using various modes of transportation in all kinds of weather
• Valid Driver's License
  
  

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Nova Scotia : Kentville

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 07/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, NS, Kentville

Bell, one of Canada's Top 100 Employers.

424735

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Telecommunications, and Wireless Services

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