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Business Service Technician, Bell Aliant

Bell Canada

Charlottetown

On-site

CAD 40,000 - 80,000

Part time

11 days ago

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Job summary

An established industry player is seeking a Business Service Technician to join their Customer Operations team. In this role, you will be pivotal in enhancing customer experiences by installing and maintaining essential services for business clients. You will also provide technical support and manage customer accounts, ensuring high levels of satisfaction. This position offers a unique opportunity to grow within a diverse and inclusive environment, where your contributions will make a meaningful impact. Join a company that values your skills and provides comprehensive benefits, including medical, dental, and exclusive discounts, while supporting your professional growth.

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Flexible work hours

Qualifications

  • Completion of a recognized program in engineering or IT is required.
  • Valid IT certifications like CISCO or Microsoft are preferred.

Responsibilities

  • Install, maintain, and repair services for business customers.
  • Provide technical assistance and ensure customer satisfaction.

Skills

Communication skills
Computer skills
Dealing with ambiguity

Education

Electrical/Electronic Engineering or Computer Technology
2 or 3 year Certificate/Diploma in Information Technology
IT industry network certification (CISCO, Nortel, Microsoft)

Tools

Microsoft Excel
Microsoft Word
Email (Outlook, MSN)

Job description

Business Service Technician, Bell Aliant

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, you will be at the heart of our customers’ experiences.

Business Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and PBX equipment. Includes employees designated as SMC.

Education Requirements

Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field.

OR

A 2 or 3 year Certificate/Diploma in an Information Technology program

OR

Currently holds a valid IT industry network certification such as CISCO (CCENT or higher), Nortel (NCSS or higher) and/or Microsoft.

Ability Requirements of the Position

Physical

  • Climb poles on a daily basis (using ladders, spurs and other tools)
  • Frequent lifting and/or carrying of objects weighing up to 50lbs, lift 100 lbs
  • Good colour vision
  • Work effectively aloft

Skills/Knowledge

  • Communication skills - verbal and written
  • Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
  • Dealing with ambiguity

Other

  • Basic Offshore Survival training, where required
  • Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
  • Travel using various modes of transportation in all kinds of weather
  • Valid Driver's License
Additional Information:

Position Type: Union

Job Status: Regular - Part time

Job Location: Canada : Prince Edward Island : Charlottetown

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

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