Business Resource Manager (Sales)

WestRock Company; Guelph; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading packaging solutions provider in Ontario is seeking a Business Resource Manager to act as a liaison between corporate accounts and customer locations. The role involves supporting customer needs, develops project plans, and ensures effective communication across teams. Ideal candidates should hold a Bachelor's degree and possess extensive experience in sales and project management in the packaging industry. This full-time role offers an opportunity to drive value and efficiency within customer operations.

Qualifications

• 2 to 3 years of experience in box corrugated/converting industry.
• 5+ years of related experience in sales, project management, and/or technical training.
• Proven experience with packaging systems.

Responsibilities

• Serve as liaison between Smurfit Westrock and customers.
• Create project plans and oversee customer specifications.
• Assist with budget development cross-functionally.

Skills

Sales competence

Project management

Technical training

Problem-solving

Communication skills

Leadership qualities

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Opportunity: As Business Resource Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, Smurfit Westrock plants and Customer locations while effectively providing specialized support for designated Smurfit Westrock customers.

How You Will Impact Smurfit Westrock

• Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer
• Ensure the needs of national accounts are met while aligning to meet business objectives
• Assist with budget development and management cross-functionally with Sales and Financial Managers
• Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
• Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
• Review Opportunity Plans with appropriate Corporate Account personnel on a regular basis
• Partner with production, manufacturing, and national account team to ensure customer needs are properly communicated

What You Need To Succeed

• Bachelor’s degree
• 2 to 3 years of experience in box corrugated/converting industry
• 5+ years of related experience in sales, project management, and/or technical training
• Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
• Proven experience with packaging systems
• Demonstrated sales competence and business acumen
• Ability to provide clarity to complex problems and develop long-term solutions
• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
• Possess effective leadership qualities and insightful business judgment
• Excellent computer skills including Word, Excel and PowerPoint
• Excellent written and verbal communication skills
• Champion of and adapter to change
• Effective problem-solving and decision-making skills
• Possess safety mindset

As part of our commitment to accessibility for all people with disabilities, we will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please let us know your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Packaging and Containers Manufacturing