Business Relations Manager

Grifols; Quebec; On-site; CAD 80,000 - 120,000; Full time

Job summary

Grifols is seeking a Business Relations Manager in Quebec to enhance brand reputation and drive product demand. This role involves extensive travel and stakeholder engagement across medical fields while building strong customer loyalty and ensuring alignment with business strategies.

Qualifications

• 5 years of relevant experience in biotech or pharmaceutical environments.
• Knowledge of Canada's Blood Operators and plasma-derived medicines.
• Ability to travel extensively (~75-85%).

Responsibilities

• Build and develop relationships with key opinion leaders in Canada.
• Develop annual territory plans for advocacy and branding objectives.
• Foster a culture of innovation and teamwork.

Skills

Customer relationship management

Communication

Teamwork

Market knowledge

Leadership behaviors

Adaptability to new tools

Education

University degree or equivalent

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Business Relations Manager is a customer-facing, field-based role in the Canada Commercial organization, reporting to the Deputy Director Business Relations. This position is responsible for managing Grifols' local brand reputation, connecting Canada's business strategy with the customer, and ensuring preference for Grifols' products and services, driving demand at regional and national levels. The role involves stakeholder engagement across transfusion medicine, hematology, immunology, neurology, pulmonology, and critical care, with a focus on building customer loyalty through credible interactions and face-to-face management of expectations.

This position requires 75-85% travel within Quebec and Eastern Canada (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland). The candidate must reside in Quebec and speak French.

Responsibilities include but are not limited to:

1. Build and develop relationships with Canadian key opinion leaders to secure and maintain strong brand recognition and preference, driving demand to meet sales goals.
2. Develop an annual territory plan with the Deputy Director Business Relations, outlining advocacy development, branding objectives, and success measures.
3. Support a collaborative team environment by participating in meetings and fostering a culture of innovation and teamwork.
4. Enhance expertise on Grifols' products, market knowledge, and Canadian healthcare policies through self-directed learning.
5. Model leadership behaviors aligned with Grifols' code of conduct, ensuring honesty, integrity, and ethical interactions.

Skills/Qualifications/Education:

• University degree or equivalent.
• At least 5 years of relevant experience in biotech, pharmaceutical, or regulated environments, with knowledge of Canada's Blood Operators and plasma-derived medicines industry.
• Proven success in customer relationship management and building customer advocates.
• Strong knowledge of Canadian industry regulations and Grifols' products/services.
• Excellent communication skills and ability to manage expectations.
• Knowledge of performance metrics and adaptability to new tools.
• Collaborative, flexible, with sound business judgment.
• Self-motivated, eager to learn about products and market.
• Ability to travel extensively (~75-85%).

Work involves field visits, travel, and interaction with healthcare professionals, requiring good communication, physical mobility, and the ability to lift up to 25 lbs.

Third-party agencies must have an active agreement with Grifols and submit candidates through authorized channels.

Grifols is an equal opportunity employer, considering all qualified applicants without discrimination.