business receptionist

Government of Canada; Invermere; On-site; CAD 30,000 - 40,000; Full time

Job summary

A government agency in British Columbia is looking for a customer service representative to provide support at the physical location. Duties include greeting clients, providing information, managing appointments, and performing clerical tasks. Candidates should possess strong interpersonal communication skills and relevant technology knowledge. This position is only available on-site and requires secondary school graduation or equivalent experience.

Responsibilities

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Operate switchboard or telephone system.
• Schedule and confirm appointments.
• Perform clerical duties, such as filing and sorting.
• Provide customer service.

Skills

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Computer and technology knowledge

Time management

Ability to multitask

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Word

MS Windows

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service

Experience and specialization Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word
• MS Windows

Additional information Work conditions and physical capabilities

• Ability to work independently
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity