Business Processing Coordinator (Fixed- Term)

CI Financial; Toronto; On-site; CAD 43,000 - 71,000; Full time

Benefits offered by this job

Health insurance coverage

wellness programs

life and disability insurance

retirement savings plans

paid leave programs

education-related programs

paid holidays and vacation time

Corporate Discount Program

Job summary

CI Financial is seeking a Business Processing Coordinator to manage onboarding relationships for new advisors and branches. This role ensures accurate processing of transactions, prepares documentation, and supports ongoing advisor maintenance with emphasis on service quality.

Responsibilities include training, queue management, and coordination of access, with a focus on accuracy and timely responses, while advancing CI Learn and related programs.

Qualifications

• Minimum 2-year prior financial industry experience required.
• Prior financial processing experience is an asset.
• Prior client service experience is an asset.

Responsibilities

• Onboard new advisors/branches including user setup and access coordination.
• Train new branches on paperwork and processes, potentially onsite.
• Manage queues for financial and non-financial processing and SLA adherence.
• Set up new accounts, process transfers and fee activities.
• Follow up on all outstanding transfers within SLA.
• Support daily maintenance for existing advisors to aid regional initiatives.

Skills

Attention to detail

Customer service

Bi-lingual English/French

Financial industry knowledge

Proficient PC skills

Ability to work under pressure

Education

Post-secondary education

IFIC Operations or Canadian Securities Course an asset

Tools

CRM software

Office 365

Back office systems

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The Business Processing Coordinator will be responsible for managing the relationship of new advisors/branches that are onboarding to Assante including accurately processing a variety of transactions on behalf of those advisors. Accuracy and a high level of service are expected at all times.

Responsibilities

• Assist with all aspects of the onboarding relationship for new advisors and branches including:
• Branch user set up and coordination of access
• Training for the new branch on paperwork and processes – potentially onsite
• Effectively manage queues for non-financial & financial processing including:
• New account set up, client updates and non-financial transactions
• Set up/updates of fee groups, systematic plans, transfers, fee processing etc.
• Follow up on all outstanding transfers within SLA
• Respond in a timely manner to all inquiries and with a high level of service
• Review all documentation to ensure in good order prior to processing through dealer back office system or forwarding to fund company
• Work with advisors/branches to obtain pending documentation follow-up
• Manage daily maintenance requirements of existing advisors to support regional initiatives including:
• Movement of books of business
• New hire set ups
• Retirements/Resignations/Terminations
• Accuracy is crucial and will be monitored through our Quality Control process
• Committed to continual learning via CI Learn and/or industry courses
• Assist with other departmental and corporate initiatives as required including automation where appropriate.

QUALIFICATION REQUIREMENTS

• Minimum 2-year prior financial industry experience required
• Prior financial processing experience is an asset
• Prior client service experience is an asset

Education/Training

• Post-secondary education
• IFIC Operations or Canadian Securities Course an asset

Knowledge, Skills, And Abilities

• Ability to work as part of a team
• Ability to work under pressure while maintaining high level of accuracy
• High degree of accuracy and attention to detail is essential
• Well organized and results - oriented
• Excellent communication skills – verbal and written, Bi-lingual an asset
• Familiar with financial industry – account types and products including mutual funds, GIC, equities, ETF’s etc.
• Proficient PC skills
• Has respect for confidentiality of sensitive information
• Proven ability to work effectively in a dynamic and fast paced environment
• Demonstrates a high degree of urgency and accountability
• Highly motivated and eager to learn
• Client focused and service oriented

Working Conditions

• Ability to work overtime as necessitated by business volumes
• Some travel may be required

This role follows our in-office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $42,500 to $71,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

In addition to base salary, this position may be eligible for participation in a bonus program.

• participation in a bonus program
• health insurance coverage
• wellness programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education-related programs
• paid holidays and vacation time
• many others

Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

What We Offer

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top-up program
• Paid time off for Volunteering

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [e-mail], or call 416-364-1145 ext. 4747.