Business Process Consultant

MAP; Toronto; On-site; CAD 45,000 - 90,000; Full time

Job summary

MAP, part of WPP Enterprise Solutions, seeks a seasoned Business Architect to design operating models and drive client transformations. You will engage stakeholders, map current processes, and define roles while delivering practical solutions that improve performance across large organizations.

Ideal candidates bring 5-8 years in business architecture or related fields, plus strong communication and change-management skills to operate in a global, matrixed environment.

Qualifications

• Bachelor’s degree in business administration, marketing, social sciences, or a similar field.
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design or Change Management.
• Experience in complex, matrixed environments with strong communication skills.

Responsibilities

• Conduct interviews with key stakeholders to map current ways of working.
• Map and design operating models, capabilities, and marketing processes.
• Define and describe roles, responsibilities, and decision-rights frameworks.
• Develop and implement solutions to support and improve clients' ways of working.
• Identify improvement areas and provide recommendations to optimize organizational performance.
• Develop operational playbooks, training materials, and change/adoption strategies.
• Lead workshops with client stakeholders to drive understanding and adoption.
• Apply AI, automation, and data-driven insight to modernize client processes.
• Own end-to-end client workstreams and coordinate between teams.

Job description

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

What will your day look like?

As a Member Of Our Business Architecture Team, You Will Work With Peers And Other Consultants, Driving Commercial Opportunities And Helping Us Take Our Service Offering To The Next Level. More Specifically, Your Tasks Include

• Conducting interviews with key stakeholders to gather information about current ways of working
• Mapping and designing organisational operating models, capabilities, and marketing processes
• Defining and describing roles, responsibilities, and decision-rights frameworks
• Developing and implementing solutions to support and improve our clients' ways of working
• Identifying areas of improvement and providing recommendations to optimize organizational performance, structure, and delivery effectiveness
• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels
• Engaging and facilitating workshops with client stakeholders — including cross-functional and executive audiences — to build understanding and drive adoption of new processes, tools, or templates
• Identifying opportunities to apply AI, automation, and data-driven insight to modernize client processes and improve operational performance
• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants within MAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty of opportunities to develop your personal and professional skills.

What do you bring to the table?

As a Person, You Are a Positive, Sociable Team Player Who Enjoys Collaborating Across Teams. You Have a Strong Drive, a Self-starter And Can-do Mentality, And a Strategic And Analytical Mindset That Lets You See The Big Picture While Staying Structured And Detail-oriented. You Are Strong At Building Relationships, Running Processes, And Translating Complexity Into Clear, Compelling Stories. In Addition, You Have

• A bachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines
• Working knowledge of business architecture practices such as process design, value streams, and operating model design
• A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team
• Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels
• Ability to form and maintain cross-functional relationships and drive stakeholder alignment
• A willingness to travel and be flexible, as many of our clients and colleagues are located in other time zones

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps large businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.

With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

Salary

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

• : $45,000 CAD - $95,000 CAD

Equal Opportunity

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.