Business Process Analyst

Hydro One; Toronto; On-site; CAD 93,000 - 126,000; Full time

Job summary

Hydro One is seeking a seasoned professional in project process analysis and governance to support the division in developing and maintaining project delivery processes. You will work with internal departments, customer groups and stakeholders to ensure consistent, efficient project execution and alignment with strategic objectives.

The role emphasizes data-driven analysis, KPI reporting and continuous improvement, leveraging tools like SharePoint, Power BI and MS Office.

Qualifications

• Experience in reporting, analysis and process improvement initiatives.
• Knowledge of business economics for evaluating performance and proposals.
• Experience with measurement, design, monitoring, analysis and reporting of process metrics.

Responsibilities

• Provide recommendations on project process integration, governance and continuous improvement initiatives.
• Develop and maintain project delivery processes, standards and documentation.
• Coordinate governance frameworks to enhance efficiency, standardization and performance.

Skills

Analytical thinking

Communication

Problem solving

Education

4-year university degree in Industrial Engineering or related field

Tools

SharePoint

MS Office (Excel, PowerPoint, Word)

MS Visio

Power BI

Job description

52057 - Toronto - Temporary 12 months
Hiring salary range: $3,610.06 - 4,847.80 / Bi-weekly

52057 - Toronto - Temporary 12 months
Hiring salary range: $3,610.06 - 4,847.80 / Bi-weeklyHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

General Accountabilities

• Provide recommendations to the division on project process integration, governance, and continuous improvement initiatives. Participate in the development and maintenance of project delivery processes, associated methods, standards, and documentation. Work with internal departments, customer groups, and stakeholders to support consistent and efficient project execution and process integration.


• Participate in the development and coordination of methods, processes, and governance frameworks which govern how projects are planned, executed, and monitored. Promote the value of these practices as contributors to key effectiveness areas such as efficiency, standardization, quality, and performance improvement within the business unit strategic framework.


• Initiate and participate in formal project and process assessments, identifying needs, determining resource requirements, and supporting the selection of qualified resources or consultants. Prepare and support Project Execution Plans (PEPs) ensuring alignment with divisional requirements and governance expectations. Coordinate work efforts, contribute to project delivery, and recommend acceptance or refinement of proposed solutions.


• Participate in critical reviews, audits, and governance assessments of project and business processes. Support the development and promotion of continuous improvement plans, ensuring engagement from the line organization. Initiate reviews, evaluate proposals, and analyze opportunities to improve project delivery efficiency, integration, and performance. Prepare reports and presentations identifying priority improvement areas and measurable outcomes.


• Ensure departmental continuous improvement and project governance initiatives are aligned with divisional strategy. Confirm that improvement efforts support consistent project delivery, performance targets, and strategic objectives.


• Facilitate the identification of priority opportunities for process optimization and efficiency improvements. Support the development and implementation of improvement plans using data-driven analysis, standardization, and best practices aligned with industrial engineering principles.


• Participate in the monitoring, measurement, and evaluation of project processes and improvement initiatives to assess effectiveness, performance, and sustainability of outcomes.


• Keep abreast of developments in business process analysis, project governance, continuous improvement methodologies, and industrial engineering practices. Maintain communication with internal teams, external organizations, and industry groups.


• Participate in the development and coordination of initiatives to address training and capability development needs in project process analysis, governance, and continuous improvement tools and methods.


• Participate in cross-functional discussions, teams, and committees within the organization and with external stakeholders on matters related to project delivery, governance, and process optimization.


• Perform other duties as required.

Selection Criteria

• Requires relevant and demonstrable experience in reporting, analysis, and process improvement initiatives, preferably within a project-based delivery environment.


• Requires thorough working knowledge of business economics to carry out analysis, evaluate alternatives, and assess performance results.


• Requires experience with measurement, design, monitoring, analysis, and reporting of process metrics to provide advice and guidance on business and project process performance, including setting performance measures and targets.


• Requires demonstrated ability to identify process improvement opportunities and apply structured continuous improvement methodologies (e.g., process optimization, root cause analysis, standardization) to enhance efficiency and effectiveness.


• Requires experience in developing and implementing strategies, policies, procedures, and governance frameworks to support consistent and effective project delivery and process integration.


• Requires knowledge of and experience with Project Management processes and Project Delivery practices, including planning, execution, and monitoring activities.


• Requires the ability to effectively facilitate cross-functional meetings and workshops and coordinate across multiple stakeholder groups.


• Requires outstanding verbal and written communication skills, including the ability to develop and present detailed analysis, reports, training materials, and recommendations.


• Requires strong analytical, problem-solving, presentation, and interpersonal skills.


• Requires experience with working effectively in team settings and influencing stakeholders without direct authority.


• Requires experience working under pressure and managing competing priorities and tight timelines.


• Requires experience with the design, assessment, and continuous improvement of business and project processes, including participation in reviews, audits, and performance evaluations.


• Requires experience with performance measurement, KPI development, and reporting to support data-driven decision-making and continuous improvement.


• Requires familiarity with the transmission/distribution business or similar infrastructure environment, including understanding of organizational functions, policies, and planning practices.


• Requires strong working knowledge and experience with SharePoint and MS Office (Excel, PowerPoint, Word).


• Experience with MS Visio (or equivalent process mapping tools) and data visualization tools (e.g., Power BI) is considered an asset.


• This knowledge is considered to be acquired through the completion of 4 years of University training and equivalent work experience (i.e., Industrial Engineering, related Engineering fields, Business Administration, Commerce, or related field).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

"Employer of the year 2026"

Deadline: September 21, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.