Business Process Analyst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job Description:

The Business Process Analyst performs analysis of end-to-end business process analysis related to Data Management and Analytics. They perform assessments of the business model and its relationship with technology to identify opportunities or risks that have a direct impact on operational efficiency, customer experience, employee engagement or profitability, and help measure and articulate the business benefits from any recommended product development.

Accountabilities:

• Determine the present state of business processes related to risk and analytics.
• Evaluate the benefits and risks associated with business processes that utilize data.
• Document models of the processes, problem statements and key success factors.
• Facilitate product development through triage to digital product teams, and assessment of outcomes and user adoption.
• Communicate and facilitate changes in business processes.
• Measure and communicate benefits achieved with senior leadership.

Qualifications:

• Bachelor’s degree in business administration, management or a related field.
• 5+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Bonus Qualification:

• Relevant certification in business process management or a related field.
• Working knowledge of process improvement methodologies, such as Lean Six Sigma.
• Knowledge of specific industry regulations and standards.
• Experience in change management methodologies.
• Familiarity with data analytics and visualization tools (Power BI and Tableau).
• Familiarity with data governance and metadata management practices.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.