Business & People Operations Coordinator

Hire Authority; Markham; On-site; CAD 40,000 - 57,000; Full time

Job summary

Unionville Home Society in Unionville, Ontario seeks a Business & People Operations Coordinator to advance organizational excellence through talent acquisition, workforce planning, and business operations. You will collaborate across departments to build a high‑performing, engaged workforce aligned with our mission.

Responsibilities include recruitment, employee engagement, HR operations, and compliance support. A Diploma or degree in HR or related field is required; CHRP is an asset.

Qualifications

• Diploma or degree in HR, business administration, organizational development, or related discipline.
• CHRP designation (or in progress) is considered an asset.
• 2–3 years of progressive HR experience, preferably in healthcare or seniors' services.

Responsibilities

• Coordinate strategic business initiatives and departmental projects.
• Prepare reports, dashboards, and business correspondence.
• Maintain administrative processes, documentation, and records with confidentiality.
• Support audits, compliance activities, and quality improvement initiatives.
• Coordinate full-cycle recruitment and onboarding processes.
• Lead employee engagement initiatives and HR operations support.
• Assist with learning, succession planning, and retention strategies.

Skills

HR knowledge

Organizational development

Communication

Project coordination

Confidentiality handling

Education

HR-related degree

CHRP designation (asset)

Tools

Microsoft Office

Job description

Unionville Home Society (UHS)

Location:

4300 Highway 7

Unionville, ON

L3R 1L8

Job Title: Business & People Operations Coordinator

Schedule: Fixed Schedule

Position: Full-Time Permanent

Annual Salary: $35.00/hour + competitive benefits package and group RRSP plan.

Start Date: TBD

Union/Non-Union: Non-Union

About UHS

Unionville Home Society (UHS) is a not-for-profit charitable organization located in Unionville that has provided leadership in service to seniors since 1967. Unionville Home Society and its affiliate corporations operate a long-term care home, seniors’ housing, a seniors’ active living center, an adult day program, and geriatric outreach services. Our mission is to engage our communities through a continuum of services that enhance the experience of aging. For our staff, the UHS experience is based on our 5 pillars of connecting communities, advancing quality and innovation, caring genuinely and passionately, respecting each person, and serving with integrity and commitment.

Position

The Business & People Operations Coordinator is a dynamic, people-focused professional who supports organizational excellence through talent acquisition, employee engagement, workforce planning, and business operations. Working collaboratively across the organization, this role helps build a high-performing, engaged workforce while supporting strategic initiatives that advance our mission, vision, and values.

Key Responsibilities

Business Operations & Organizational Support

• Coordinates and supports strategic business initiatives and departmental projects.
• Prepares reports, presentations, dashboards, and business correspondence.
• Develops, maintains, and improves administrative processes, tracking tools, policies, and documentation.
• Maintains accurate records while ensuring strict confidentiality.
• Supports audits, compliance activities, and continuous quality improvement initiatives.
• Provides exceptional customer service.
• Assists with special projects and organizational priorities as assigned.

Talent Acquisition & Workforce Planning

• Coordinates the full-cycle recruitment process, including job postings, candidate screening, interview scheduling, reference checks, and onboarding.
• Builds and maintains relationships with colleges, universities, employment agencies, and community partners to strengthen recruitment pipelines.
• Maintains recruitment metrics and applicant tracking systems.
• Supports workforce planning initiatives that help attract, retain, and develop exceptional employees.

Employee Engagement & Organizational Development

• Leads and supports employee engagement initiatives through the Committee for Recognition, Engagement & Wellness (CREW).
• Coordinates employee surveys and supports action planning based on results.
• Promotes initiatives that foster employee wellness, diversity, equity, inclusion, and belonging.
• Coordinates learning and professional development opportunities, including new employee orientation and mandatory annual education.
• Assists in developing succession planning, leadership development, and employee retention strategies.

Human Resources Operations

• Maintains employee records and HR documentation in accordance with legislative and organizational requirements.
• Coordinates employee leaves, workplace accommodations, return-to-work plans, and WSIB claims.
• Prepares HR reports and analyze workforce metrics including recruitment, turnover, absenteeism, and retention trends.
• Supports performance management processes, including performance reviews and coaching documentation.
• Conducts workplace investigations and fact-finding meetings, as appropriate.
• Supports collective agreement administration and interpretation where applicable.
• Facilitates the organization's bi-weekly orientation program for new employees and coordinates onboarding with internal departments.
• Provides reception and customer service coverage when required to ensure continuity of service for residents, families, staff, and visitors.

Health, Safety & Compliance

• Co-chairs the Joint Health & Safety Committee and supports organizational compliance with occupational health and safety legislation.
• Assists in developing and maintaining HR policies that comply with applicable legislation and organizational standards.
• Ensures HR practices align with the Employment Standards Act (2000), Occupational Health and Safety Act (1990), Human Rights Code (1990), Fixing Long-Term Care Act (2021), privacy legislation, and other regulatory requirements.

Qualifications

Education

• Diploma or degree in Human Resources, Business Administration, Organizational Development, or a related discipline.
• CHRP designation (or working toward designation) is considered an asset.

Experience

• 2–3 years of progressive experience in human resources, business operations, or organizational development.
• Experience in healthcare, seniors' services, or long-term care is preferred.
• Experience supporting recruitment, employee engagement, and HR operations.
• Experience working in a unionized environment is considered an asset.

Knowledge, Skills & Abilities

The successful candidate will demonstrate:

• Strong knowledge of Ontario employment legislation and HR best practices.
• Understanding of talent acquisition, workforce planning, and employee engagement.
• Excellent organizational, planning, and project coordination skills.
• Strong analytical abilities with experience interpreting workforce data and trends.
• Exceptional written, verbal, and interpersonal communication skills.
• Sound judgment, professionalism, and the ability to handle highly confidential information.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.

Why Join Unionville Home Society?

At Unionville Home Society, you'll be part of a progressive, innovative organization dedicated to helping older adults thrive. It's an opportunity to shape the employee experience, support organizational growth, and make a meaningful impact on the people who care for our residents and clients every day.

We appreciate the interest of all applicants however it is our practice to contact ONLY those candidates who are chosen to proceed to the interview and selection process. Unionville Home Society does not use Artificial Intelligence (AI) to screen, select or assess applications for job postings.

Unionville Home Society is committed to fostering an inclusive and accessible environment. UHS provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Furthermore, UHS is committed to diversity and welcomes all applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our community. Please advise [e-mail] if you require accommodation.

Unionville Home Society acknowledges the traditional territories of the Anishinaabe Peoples, the Haudenosaunee Peoples and the Huron Wendat and recognizes their stewardship of the land and its resources. This territory is covered by Treaty 13 and the Williams Treaty and according to the “one dish, one spoon” concept of environmental stewardship, all people living on this land have the responsibility to ensure that the dish will never be empty.

All of us at Unionville Home Society take pride in the rich indigenous history of the land and are committed to building a brighter, more honest, more inclusive future where Indigenous perspectives are recognized within Markham’s diverse tapestry of communities.