Business/Order Management Specialist

Insight Global; Mississauga; On-site; Full time

Job summary

An established industry player is seeking a versatile professional to join their team in Mississauga. This role focuses on supporting various business functions, including finance and customer care. The ideal candidate will engage with customers, manage order processing, and ensure smooth operations across departments. With a strong emphasis on administrative tasks and customer service, this position offers a dynamic environment where you can make a significant impact. If you have a knack for problem-solving and thrive in a collaborative setting, this opportunity is perfect for you. Join a company that values your skills and experience as you contribute to their success.

Qualifications

• 4 years of related experience or 8 years with a high school diploma.
• Strong experience with AP/AR, invoicing, and purchasing.

Responsibilities

• Input and process orders from sales staff and customers.
• Maintain customer files and coordinate with departments on order status.

Skills

Customer Service

General Operations

Administrative Tasks

Problem Solving

Education

2-year Post-secondary/Associates Degree

High School Diploma

Tools

PeopleSoft

SAP

Microsoft Dynamics

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$30.00/hr - CA$35.00/hr

12 month contract

ONSITE in Mississauga

JD: Insight Global is seeking a versatile professional skilled in finance, administrative tasks, customer care, and program support. The ideal candidate will support various business functions. Daily responsibilities include inputting and processing orders or materials from sales staff or direct customer interactions. The role involves maintaining customer files with sales contracts and other relevant information, distributing order sheets to respective departments, and coordinating with departments on order status, shipping dates, prices, product availability, and back orders. Additionally, the candidate will track sales shipments, deliveries, billing, and backlog activities. They will interface with customers to respond to inquiries about order status, resolve order difficulties, and ensure customer requests are handled promptly and appropriately.

Day-to-day:

• Customer service and care: answer telephone calls, answer counter, answer emails from customers to complete satisfaction
• Nature & Supervision: Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks.
• Communication & Influence: Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. Makes recommendations for solutions.
• Innovation & Complexity: Work is structured within identified boundaries and procedures. May work on assignments requiring judgement and initiative. Uses knowledge and experience to resolve issues.
• Organization Impact: Works to achieve operational targets within job area which has impact on the overall achievement of results for the team. Work is of larger scope, typically on less structured task-related activities requiring judgement.

Other tasks include: Repairs, RMA's, Invoicing, Purchasing, AP/AR, Service contracts, Inside sales & quotes, Parts & equipment orders, Warranty replacement & claims, Shipping & Receiving, HR matters and Facilities & Office duties.

Must Haves:

• General operations experience - AP/AR, invoicing and purchasing, orders, shipping & receiving, etc.
• Strong experience with administrative tasks and customer service
• Proficiency in PeopleSoft, SAP and Microsoft Dynamics
• Education/Experience:
• Either 4 years of related experience with a minimum 2 year post-secondary/associates degree
• Or 8 years of related experience with a high school diploma

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative

• Industries

  Government Administration