Business Operations Manager | Full-Time | TD Coliseum

Oak View Group; Hamilton; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading venue management company in Ontario is seeking a Business Operations Manager to enhance administrative efficiency and provide executive support. The ideal candidate will bring over 5 years of experience, particularly in fast-paced environments such as live events or hospitality. Key responsibilities include managing schedules, providing logistics support for meetings, and coordinating internal communications. This full-time position offers a salary range of $65,000-$75,000 along with comprehensive benefits.

Benefits

Health, Dental and Vision Insurance

Pension matching

Paid Time Off

Qualifications

• 5-7+ years of experience in administrative, executive assistant, or office management.
• Support for senior executives in fast-paced environments.
• Background in entertainment, live events, or hospitality preferred.

Responsibilities

• Provide executive-level support to the General Manager.
• Manage complex calendars, meetings, and logistics.
• Draft reports, presentations, and correspondence.

Skills

Organizational skills

Multitasking

Time management

Written communication

Verbal communication

Confidentiality

Microsoft Office Suite

Proactive mindset

Collaboration

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

We are currently looking for a Business Operations Manager to provide executive-level support to the General Manager and Executive. This individual will be instrumental in driving administrative efficiency, internal coordination, and organizational excellence throughout the entire team.

This role pays an annual salary of $65,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 14, 2025.

Responsibilities

Executive & Administrative Support:

• Provide high-level administrative and strategic support to the General Manager and senior leadership, acting as a central coordination point for executive operations.
• Manage complex calendars, schedule internal/external meetings, and coordinate logistics across departments and external stakeholders.
• Draft and prepare reports, presentations, memos, and correspondence with accuracy and professionalism.

Communication & Coordination:

• Support internal communications including meeting agendas, staff notices, town hall materials, and follow-up documentation.
• Track timelines, action items, and deliverables across key projects and initiatives; proactively follow up to ensure accountability.
• Act as a liaison between the executive office and internal departments, promoters, partners, and key stakeholders.

Operations & Logistics:

• Plan and execute logistics for executive meetings, VIP visits, and partner engagements, including catering, AV, scheduling, and materials.
• Arrange travel for executives and visiting staff; prepare and reconcile expense reports in accordance with company policy.
• Maintain organized digital and physical filing systems, ensuring confidentiality and efficiency.

Departmental Support:

• Support contract tracking and invoice processing in collaboration with Finance and Legal.
• Assist in organizing staff culture initiatives, recognition efforts, and internal events.

Process Improvement & Coverage:

• Identify and implement opportunities to streamline administrative processes, tools, and workflows.
• Provide coverage and backup support for other administrative team members to ensure business continuity.

Qualifications

• 5-7+ years of progressive experience in an administrative, executive assistant, or office management role.
• Proven experience supporting senior executives in a fast-paced, high-volume environment.
• Background in entertainment, live events, hospitality, or sports is considered an asset.
• Exceptional organizational, multitasking, and time management skills.
• Excellent written and verbal communication with strong attention to detail.
• Discreet, professional, and trustworthy with the ability to handle confidential information.
• Technologically savvy: proficient in Microsoft Office Suite
• Proactive, solution-oriented, and collaborative mindset.
• Willingness to work flexible hours including evenings and weekends during major events or peak periods.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.