Business Operations Manager

Salesforce; Toronto; On-site; CAD 107,000 - 147,000; Full time

Job summary

Salesforce is seeking a senior Operations leader to oversee the financial administration and governance of the Partner Program incentives. You will lead a team of analysts, ensure SLAs, and align policies with governance standards across global operations.

The role emphasizes data analytics, Salesforce data models, and AI-enabled automation to enhance efficiency, accuracy, and stakeholder satisfaction. Ontario-based base salary information is provided in the posting.

Qualifications

• 5+ years in partner operations or business operations.
• 2+ years of people management experience.
• Strong Salesforce data model, validation rules, and reports.
• Experience with data analytics and AI-enabled automation.
• Ability to write and enforce policy and manage exceptions.

Responsibilities

• Lead, coach, and develop a team of analysts and specialists.
• Oversee international follow-the-sun operating model and time-zone handovers.
• Manage team KPIs and SLAs, drive performance improvements.
• Maintain robust financial controls and risk management across the funding lifecycle.
• Identify and drive opportunities to automate processes and leverage AI.

Skills

People leadership

Salesforce skills

Data analytics

Policy governance

Stakeholder management

Process improvement

Tools

Salesforce

Tableau

CRM systems

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls. The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.

What You'll Actually Be Doing

• People Leadership and Development: Lead, coach, and develop a team of analysts and specialists. Set clear performance expectations, establish individual development plans, provide regular feedback, and build a culture of accountability, collaboration, and continuous improvement.
• Global Operations and Workforce Management: Oversee the Global Follow-the-Sun operating model, ensuring effective regional handovers, workload balancing, operational coverage, and consistent application of processes and policies across time zones.
• Operational Performance and Delivery: Own team performance against agreed KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity. Identify performance gaps, implement corrective actions, and drive measurable improvements.
• Financial Controls and Risk Management: Maintain robust operational controls across the funding lifecycle, ensuring adherence to approval authorities, policy requirements, audit standards, and financial governance. Proactively identify risks and implement appropriate mitigations.
• Process Optimisation and Automation: Identify and lead opportunities to simplify processes, automate manual activities, and leverage AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience.

You're Our Person If...

• 5+ years in partner Operations, channel, or business operations, including 2+ years managing people.
• Strong Salesforce skills, covering the opportunity and partner data model, validation rules, and reports.
• Data Analytics and AI: Proficiency in Tableau or equivalent reporting and analytics tools, with demonstrated experience leveraging AI solutions such as Claude or Slack AI to enhance operational efficiency, decision-making, and process automation.
• Experience writing and enforcing policy, with strong judgment on exceptions.
• Demonstrates strong stakeholder management skills, with the ability to influence decisions without formal authority, challenge constructively, and confidently uphold policies and process requirements, including communicating difficult decisions when necessary.

Even Better If...

• Experience supporting Partner Ecosystem
• Demonstrable experience in using AI to enhance processes
• Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies.
• Experience with workflow automation, reporting, and dashboard development.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.