Business Operations Manager

NURA Medical; Montreal (administrative region); On-site; CAD 90,000 - 140,000; Full time

Job summary

NURA Medical builds NurEx, clinical decision support software for medication safety in emergency departments and other high-acuity hospital settings. We’re still a small team, so every hire moves the needle and requires someone who can pick things up quickly.

The role partners with our COO across execution, operations, client implementation, and stakeholder management. It involves onboarding hospitals, building trackers, coordinating with the pharmacy team, and owning live-site onboarding and

Qualifications

• 2-5 years of experience, ideally strategy or management consulting, or an early role at a fast-moving startup
• You take initiative and fix issues when you see them; you flag opportunities
• Able to transform a vague problem into a concrete plan without being told how
• You mix high energy with strong analytical skills and organizational discipline

Responsibilities

• Take a goal and turn it into a plan, then run it and flag when off track
• Draft decks, grants, updates, requirements with a view to quick review
• Build trackers and lightweight systems to keep a small, busy team on track
• Own client implementation end-to-end from signed contract to live use
• Maintain relationships with nurses, pharmacists and clinical leads at partner hospitals
• Organize training and onboarding for new sites and users; support on-site implementations as needed
• Communicate extensively to keep a hybrid team aligned
• Lead day-to-day operations and coordinate team events

Skills

Strategy experience

Management consulting

Structured analyst program

Startup experience

Initiative

Analytical

Organized

Stakeholder management

AI/utilization

Job description

NURA Medical builds NurEx, clinical decision support software for medication safety in emergency departments and other high-acuity hospital settings. We're still a small team, which means every person we hire actually moves the needle, and we need people who can pick things up without a lot of hand-holding.

About the role

We're looking for someone to work directly with our COO across execution, operations, client implementation, and stakeholder management. It's hard to describe this job with one clean title because the work changes week to week. Some weeks you're running a hospital's onboarding from signed contract to live, trained users. Other weeks you're building a tracker for a compliance audit, flying to a conference to represent NURA, or coordinating with our pharmacy team on product feedback.

You'll start by picking up pieces of existing projects and owning them fully. Over time, as you get a feel for how we operate, you'll take on whole workstreams yourself, including full ownership of how our hospital partners go live and stay engaged.

What you'll actually do

• Take a goal and turn it into a plan, then run it, and tell us when something's off track before it becomes a fire
• Write the first draft of things (decks, grants, updates, internal comms, requirements, etc.) well enough that it just needs a quick review, not a rewrite
• Build the trackers and lightweight systems that keep a small, busy team from dropping balls, and keep them updated
• Own client implementation end-to-end: from signed contract through customization, training, and go-live.
• Own the relationship with nurses, pharmacists, and clinical leads at our partner hospitals: you're the person they call when something's unclear or off track
• Organize training & onboarding for new sites and new users, help support on-site client implementations when needed.
• Communicate A LOT: async comms and updates are essential to keep a hybrid team running smoothly
• Lead office day-to-day operations and facilitate team events

Who we think will do well here

• 2-5 years of experience, ideally strategy or management consulting, a structured analyst program, or an early role at a fast-moving startup (employee #1 through #15)
• You take initiative: when something isn't working, you fix it; when you see an opportunity, you flag it
• You know how to take a messy, half-formed problem and figure out a plan for it, without waiting to be told how
• You get things done efficiently and leverage AI to speed you up, but never ship something you haven't challenged and reviewed thoroughly
• You've handled a stakeholder relationship before and have a feel for when to push, when to elevate, and when to just quietly sort it out
• You're highly analytical and very comfortable with numbers
• You're very organized because that's just how your brain works, not because a job made you that way
• You'd rather be good at five different things than great at one, range appeals to you more than specializing right now
• You're high-energy, very coachable, curious, and hungry to learn new things
• Comfortable operating in a regulated, patient-safety-adjacent environment
• Healthcare, hospital admin, health science, or clinical-adjacent experience is a genuine plus, not required

What probably won't work out

• You need a clearly scoped role to feel effective
• You have trouble switching context and multitasking
• You're uncomfortable with ambiguity and change
• You're great with checklists but tend to stall when the brief is fuzzy

Why take this job

You'll be closer to real company decisions than most generalist roles at this level get you. If you're after a Chief-of-Staff-track or an entrepreneurial career, or you just want the fastest possible crash course in how an early-stage healthtech company actually runs, this is a pretty good place to get it.

NURA Medical is an equal opportunity employer. We welcome applicants of all backgrounds.