Business Operations Coordinator (Remote / Hybrid)

Bayshore HealthCare; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Victoria seeks a full-time Business Operations Coordinator with a focus on operational management and compliance. Candidates must have significant experience in remote environments and be skilled in healthcare operations. The role includes assisting various functions, including HR and Health & Safety programs. Competitive hourly wage with benefits after 90 days.

Benefits

Health, dental, and vision insurance

Employee Assistance Program

Continuing professional development funding

Qualifications

• 5+ years of related experience, especially in a remote work environment.
• Experience in developing and maintaining Health & Safety programs.
• Familiarity with ISO certification processes and standards.

Responsibilities

• Assist with the development of the Health & Safety Program.
• Provide backup to HR for employee onboarding.
• Troubleshoot operational issues after hours.

Skills

Operational experience

Administrative skills

Compliance knowledge

Organizational skills

Communication skills

Education

Diploma or degree in Healthcare, Occupational Health & Safety, HR, Business Administration

Tools

Microsoft Office Suite

HRIS and payroll systems

Document control systems

Job description

Overview

24/7 Occupational & Emergency Medicine Solutions (24/7 OEMS) is currently accepting applications for a full-time Business Operations Coordinator to join our corporate administration team. This is a primarily remote/work from home role; however, candidates must be located in Canada and legally entitled to work in Canada. Occasional travel may be required.

Responsibilities

• Assist with the development and maintenance of the 24/7 OEMS Health & Safety Program including being an auditor.
• Assist with attaining ISO certification.
• Provide back-up to HR for onboarding of new employees.
• Assist with attainment and maintenance of Partnership Accreditation in Indigenous Relations through the Canadian Council for Indigenous Business.
• Assist the Corporate Medical Director with administrative activities and business operations such as reconciling invoices.
• Assist with accounts receivable/ensuring accuracy in billing of clients.
• Troubleshooting and approval of payroll with the payroll team based on the team schedules.
• Provide first level response to operational issues after-hours on a rotational basis (i.e., be first level contact on-call).
• Assist with development and maintenance of a document control system.
• Assist with development and refinement of reports.
• Assist with client-mandated reports and returns.
• Assist with implementation of new software platforms on an as-needed basis.
• Manage the on-call platform/VOIP telephone system for on-call clinicians.
• Review and approve contractor invoices after reconciliation against work orders or work schedules.
• Interact with clients on an “as needed” basis for contracting, scheduling, onboarding, or other issues.

Qualifications, Skills, And Experience

To succeed in this role, candidates must possess a strong blend of operational, administrative, and compliance-related experience, along with the ability to work effectively in a remote / work from home environment.

Education & Certifications

• Diploma, degree or equivalent experience in Healthcare, Occupational Health & Safety, Human Resources, Business Administration, or a related field.
• COR auditor training or certification is an asset.
• ISO auditor training or certification is an asset.
• Payroll or accounting certification is an asset.

Professional Experience

• A minimum of 5 years of related experience.
• Proven experience working independently in a remote / work-from-home environment.
• Experience developing, auditing, and maintaining Health & Safety programs.
• Familiarity with ISO certification processes and standards (e.g., ISO 45001, ISO 9001) is an asset.
• Hands-on experience with employee onboarding and HR support functions.
• Exposure to Indigenous relations and accreditation processes, particularly through the Canadian Council for Indigenous Business is an asset.
• Experience with invoice reconciliation, accounts receivable.
• Experience managing document control systems and generating client-mandated reports.
• Previous involvement in software implementation or platform rollouts.
• Experience managing VOIP systems and on-call scheduling platforms is an asset.
• Ability to interact professionally with internal and external stakeholders.

Technical Skills

• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Familiarity with HRIS, payroll, billing, and document control systems.
• Comfort with learning and adapting to new software platforms.

Soft Skills

• Strong organizational, multitasking, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• High level of cultural competency, particularly in working with Indigenous communities.
• Ability to work independently and collaboratively in a high-accountability environment.
• Demonstrated interest in continuous learning, professional development, and acquiring new skills.
• A mindset geared toward efficiency, process improvement, and lean business practices.

Compensation And Benefits

• Hourly rate of $30.00 - $35.00 per hour based on experience.
• Benefits package including health, dental, vision, LTD, and life insurance upon completion of 90 days of employment.
• Employee Assistance Program (EAP).
• Continuing professional development funding.
• Flights and accommodations for business travel are provided.

Schedule

• Monday - Friday
• 37.5 hours per week
• Day shift - Work hours will be optimized to the Business Operations Coordinator's local time zone, synchronized with the projects being supported, and 24/7 OEMS office hours.

Applications will be reviewed, and interviews scheduled on a rolling basis.

24/7 OEMS is committed to a recruitment process and workplace culture of respect, inclusion, and diversity. We encourage applications from members of groups with historical and/or current barriers to equity.

We thank all applicants for their interest in 24/7 OEMS; however, only those with required qualifications, skills, and experience will be considered and only those selected for an interview will be contacted.