Business Operations Analyst - Bilingual

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Canadian Imperial Bank of Commerce is seeking a Business Operations Analyst to support the CSO Shared Services Team. You will assist with event logistics, governance, and reporting while maintaining strong administrative processes. The role emphasizes collaboration with senior leaders and ensuring data integrity across operations.

Hybrid work arrangement in Toronto with 1–3 days on-site per week. Proficiency in MS Office and fluency in French and English are required to support cross-border

Qualifications

• Extensive experience working with senior leaders and managing calendars.
• Proficiency with MS Office suite (Word, PowerPoint, Excel, Outlook).
• Fluent in French and English to support operations outside Quebec, Canada.

Responsibilities

• Event Management: schedule, communicate, and coordinate logistics for CSO events; manage venue, catering and onsite support.
• Compliance & Reporting: assist governance implementations, automate attestations and prepare reports.
• Administrative Support: handle operational requests, maintain policies, and support Shared Services tasks.

Skills

Coding Invoices

Corporate Services

Prioritization

Procurement Services

Supplies Management

Work Collaboratively

Tools

Word

PowerPoint

Excel

Outlook

Job description

What you’ll be doing

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

You’ll join a team of individuals in the CSO Shared Services Team, contributing towards a shared goal – maturing CIBC’s Information Security posture in order to protect our bank, our clients, and our employees. As a Business Operations Analyst you’ll manage assigned services, execute compliance & reporting activities, and support event management. Collaboration with your peers and business partners will be key; you’ll continuously look for opportunities for improvement, maintain report integrity and potentially drive actions that will make a difference today and tomorrow.

The Business Operations Analyst assists members of the Chief Security Office (CSO), executive leaders and their teams by assuming responsibility for support activities and strong governance and client focused services. The role applies detailed knowledge of efficiency, governance and administrative tasks to perform a range of specialized functions including reviewing and coordinating documentation, onboarding/offboarding resources, maintaining distribution lists, managing shared mailboxes, planning, tracking, and conducting spot-checks and independent testing as required.

The Business Operations Analyst stays abreast of all relevant CIBC products and services and keeps current on procedural and technological changes and upgrades within their area of responsibility. The role proactively identifies and recommends possible process improvements that would increase productivity and efficiency, collaborating with senior employees to develop methods and techniques to enhance performance of administrative tasks.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Event Management – Lead the timely scheduling, communication and logistics support for large events across CSO. Provide timely updates to be communicated to the CSO Senior Leadership Team. Assist with development of the calendar for various events across the year. These include, but not limited to, venue booking, managing catering, onsite support, etc.


• Compliance & Reporting – Assist Shared Services team with Governance and Compliance implementations, reporting and engagement. Seek ways to automate procedures such as monthly attestations.


• Administrative Support – Support the management and action requests of operational requests to Shared Services. Develop and maintain administrative policies and procedures related to your role.

Who you are

You can demonstrate extensive direct experience in working directly with senior leaders and performing their schedule and calendar management. Your depth of knowledge includes performing critical administrative tasks, multitasking in complex environments, situational awareness, managing multiple competing priorities, and dealing with ad‑hoc requests. You bring expertise in MS Office applications – Word, PowerPoint, Excel, and Outlook. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.


• *Subject to plan and program terms and conditions.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Job Information

Job Location: Toronto-141 Bay, 15th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Coding Invoices, Corporate Services, Prioritization, Procurement Services, Supplies Management, Work Collaboratively

Inclusion

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

About CIBC

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.