Business Operation Assistant Manager

Grab; Markham; On-site; CAD 6,000 - 8,000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Business Operations Assistant Manager in Markham. In this full-time role, you will ensure smooth daily operations, manage pre-sales processes, and foster collaboration across teams. The ideal candidate should have expertise in operational management and CRM tools, particularly Salesforce. Benefits include comprehensive medical insurance and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Parental Leave

Volunteering Leave

Flexible Work Arrangements

Qualifications

• Strong understanding of pre-sales and post-sales processes.
• Proficiency in Salesforce for data reliability.
• Ability to handle complaints effectively.
• Proven ability to work with cross-functional teams.
• Experience in creating and monitoring SOPs.

Responsibilities

• Manage end-to-end onboarding and new acquisition processes.
• Oversee campaign creations and monitor compliance.
• Handle complaints and inquiries for corporate services.
• Monitor and report using Salesforce.
• Maintain relationships with internal teams.

Skills

Operational Expertise

Data Management Skills

Problem-Solving Abilities

Collaboration Skills

Process Optimization

Proficient in Google Workspace

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

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About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join the Commercial Team at Grab - a dynamic team shaping the future within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia.

Get to Know the Role

The Business Operations Assistant Manager plays a vital role in ensuring smooth daily operations and maintaining organizational efficiency across multiple functions. This includes managing pre-sales processes like legal document submissions and payment activations, overseeing GrabGifts operations, handling post-sales support for corporate services, monitoring with CRM tools, and fostering collaboration with stakeholders across Sales, Legal, Finance, and other teams to ensure seamless operations. You will report to the Manager, and will work fully on-site at our Jakarta office.

The Critical Tasks You Will Perform

• Pre-Sales Operations : Manage end-to-end onboarding and new acquisition process
• Campaign Promo Operations : Oversee campaign creations, create SOPs, and monitor team activities, and ensure compliance with promotional guidelines and prevent fraudulent activities.
• Post-Sales Support : Handle complaints, issues, and inquiries for Corporate services.
• CRM Management : Monitor and report using Salesforce
• Stakeholder Collaboration : Maintain strong relationships with internal teams, including Sales, Legal, Finance, Customer Support to enable seamless operations.

Qualifications

What Essential Skills You Will Need

Operational Expertise : Strong understanding of pre-sales and post-sales processes, including legal and compliance requirements.

Data Management Skills : Proficiency in CRM tools like Salesforce to ensure data reliability and billing accuracy.

Problem-Solving Abilities : Ability to handle complaints and inquiries effectively while maintaining service quality.

Collaboration Skills : Proven ability to work with cross-functional teams, including Sales, Legal, Finance, and others, to drive operational excellence.

Process Optimization : Experience in creating and monitoring SOPs to ensure efficient workflows and compliance.

Proficient in using Google Workspace or Microsoft Office tools, including Sheets, Docs, and Slides

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer :

We have your back with Term Life Insurance and comprehensive Medical Insurance.

With GrabFlex, create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

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