Business Operation Analyst

Amartha Financial; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology company in Markham is seeking a skilled Operations Analyst to oversee daily product issues and ensure smooth operations. The ideal candidate will have a Bachelor's degree in Business and at least 3 years of experience in business operations. This role focuses on data analysis, operational improvements, and collaboration across various teams. Join us to contribute to a diverse and inclusive workplace.

Qualifications

• 3+ years of experience in business operations within digital products.
• Proven ability to analyze data effectively.
• Strong adaptability to dynamic environments.

Responsibilities

• Monitor daily product issues related to Amartha Wallet.
• Prepare regular reports on operational issues.
• Handle transactional issues such as registration and top-ups.
• Collaborate with Finance, Product, and Vendor teams.
• Support business growth through operational improvements.

Skills

Data analysis

Communication

Critical thinking

Adaptability

Education

Bachelor's degree in Business or related fields

Tools

Excel

Job description

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We've supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About The Role

You will work closely with the Supply and Operations Teams. This role offers exposure to the PPOB and Remittance industry, as well as Indonesia's agent network. Responsibilities include setting up deposit arrangements with vendors, resolving issues raised by mitra/agents in coordination with vendors and stakeholders, and ensuring smooth transactions to maintain operational reliability.

Job Descriptions

1. Monitor daily product issues related to Amartha Wallet (Poket) and ensure smooth operations according to procedures.
2. Prepare and maintain regular reports (daily, weekly, monthly) on operational issues, highlighting trends and improvements.
3. Handle transactional issues such as registration, premium upgrade, top-up, and account management.
4. Execute General Cash-in and Cash-out processes for failed or delayed top-up transactions.
5. Collaborate with Finance, Product, and Vendor teams to resolve issues and ensure operational continuity.
6. Support business growth through operational improvements, product enhancement suggestions, and SOP refinement.
7. Create forecasts and request deposits from vendors.
8. Apply strong data analysis skills to uncover insights and support decision-making.
9. Utilize critical thinking to identify challenges and opportunities from multiple perspectives.
10. Communicate effectively and negotiate to align stakeholders and achieve consensus.
11. Build cross-functional relationships to foster teamwork and mutual understanding.

Requirements

• Bachelor's degree in Business, Economics, or related fields.
• At least 3 years of experience in business operations within digital products or similar industries.
• Proven ability to analyze data effectively.
• Proficiency in data analytics tools such as Excel or spreadsheets.
• Strong adaptability to dynamic environments with diverse stakeholders.

We are committed to diversity, equity, and inclusion, welcoming individuals from all backgrounds to join us in creating a respectful and empowering workplace.