Business Manager

ELEMIS; Edmonton; On-site; CAD 65,000 - 97,000; Full time

Benefits offered by this job

Staff discount on products

Pension scheme

Life Assurance

Birthday off

Job summary

ELEMIS is seeking a Business Manager to own and lead the company’s #1 UK & Ireland store at Kildare Village. You will drive commercial performance, elevate client experience, and manage a high-performing team across retail and treatment revenue streams.

Join a global luxury skincare brand with a strong emphasis on sustainability and inclusion. The role requires strategic leadership, data-driven decision making, and a passion for delivering exceptional client experiences.

Qualifications

• Proven leadership in a target-driven luxury retail environment.
• Experience delivering high-end client experiences and service standards.
• Strong coaching, development, and performance-management capabilities.

Responsibilities

• Own overall store performance, with accountability for targets and commercial results.
• Analyse sales data to identify trends, opportunities and actions to drive growth.
• Develop plans to increase footfall, retention and average transaction value (ATV).
• Lead and develop a 7-person team to deliver best-in-class results.
• Deliver treatment excellence and manage the end-to-end client journey.

Skills

Leadership

Coaching

Customer focus

Operations management

Job description

Description

Own and lead ELEMIS’ #1 UK & Ireland store

This is a rare opportunity to take full ownership of our highest-performing UK&I location at Kildare Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

The Opportunity

As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 7 to deliver best‑in‑class results.

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Description

Own and lead ELEMIS’ #1 UK & Ireland store

This is a rare opportunity to take full ownership of our highest-performing UK&I location at Kildare Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

The Opportunity

As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 7 to deliver best‑in‑class results.

What You Will Do

Own your business

• Take full accountability for overall store performance, ensuring targets are consistently achieved or exceeded
• Analyse sales data to identify trends, opportunities, and actions to drive growth
• Develop plans to increase footfall, retention, and average transaction value (ATV)

Lead and develop your team

• Inspire, coach, and develop a high‑performing team aligned to ELEMIS Flagship standards
• Conduct regular 1:1s, performance reviews, and structured development plans
• Foster a culture of continuous learning through training, coaching, and product education
• Monitor engagement, motivation, and performance, addressing opportunities proactively
• Create effective rotas that balance business needs with development opportunities

Deliver treatment excellence

• Champion exceptional treatment standards aligned to luxury spa expectations
• Support smooth day-to-day operations of treatment spaces
• Ensure the highest standards of hygiene, professionalism, and compliance
• Oversee the end-to‑end client journey, driving satisfaction, retention, and loyalty
• Monitor KPIs, feedback, and usage to continuously improve treatment performance

Build and nurture relationships

• Deliver exceptional consultations and personalised client experiences
• Drive a strong clienteling culture with follow‑ups and tailored skincare journeys
• Plan and execute events and activations to grow engagement and brand awareness
• Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador
• Identify opportunities to enhance visibility, collaboration, and commercial success

Drive store and brand excellence

• Maintain premium standards across merchandising, presentation, and hygiene
• Oversee stock management, audits, and accurate product handling
• Lead promotional activity and in‑store initiatives to maximise brand impact

Work sustainably and responsibly

• Embed ELEMIS sustainability goals into all operational decisions
• Support initiatives that reduce waste and environmental impact

Who You Are

• An experienced leader within a target driven environment
• Commercially driven with a proven track record of delivering results
• Skilled in coaching, developing, and motivating high‑performing teams
• Confident using data and insights to drive decision‑making
• Passionate about delivering exceptional client experiences
• A strong relationship builder, able to influence stakeholders at all levels
• Highly organised with excellent operational and planning skills
• Committed to inclusivity, collaboration, and continuous improvement

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial and leadership impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high‑performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.