Business Line Manager - DSD

Epiroc; Greater Sudbury; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global technology company in mining is seeking a Digital Business Line Manager to lead digital solutions within a customer center. This role entails acting as a profit and loss owner while ensuring exceptional customer support and driving data-driven projects. Successful candidates will demonstrate strong leadership and project management skills, alongside a bachelor's degree in business or engineering. The position offers competitive wages and benefits and is based in Greater Sudbury, Canada.

Benefits

Competitive wages and annual bonuses

Family-friendly benefits package

Paid vacation and sick time

Qualifications

• Strong written and verbal communication skills; fluent in English.
• Excellent ability to influence stakeholders and engage team.
• High ambition level, persistent, and able to pivot quickly.

Responsibilities

• Drive project accountability through clear project plans.
• Develop, implement, and support data analytics initiatives.
• Ensure effective local support structure for customer installations.

Skills

Leadership

Project management

Data analysis

Negotiation

Education

Bachelor's degree in business or Engineering

MBA or advanced degree

Tools

Project management software

Data analytics tools

Job description

Overview

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team

Join Our Team as a Business Line Manager at Epiroc!

Your Mission: As Digital Business Line Manager your mission is to "Be the CEO of the digital solutions business within your customer centre and catalyst within Epiroc to accelerate the Digital and Automation transformation in our industry. As the empowered profit and loss owner of the Digital business within your CC, it is critical that you take bold decisions and actions to attain these objectives in a lean and efficient way, managing your cost efficiency. Ensuring internal collaboration and satisfaction from the divisional and local management teams as well as customers within your region is a defining measurement of success for this role"

Responsibilities:

People Leadership & culture

• High focus on SHEQ and achieving gender diversity targets.
• Be a role model and a visible ambassador for our company values and business CoC.
• Make sure that all employees have a valid job description, mission with tangible goals and KPI's.
• Develop best in class and diversified team to secure our position as a leading global technology partner.
• Acting as a forward operating arm of the DSD, empowered to execute front line decisions within their given mandates.
• To reinforce the ONE EPIROC and organizational teams' collaboration culture
• Prepare capable successor to your position, in consultation with the HR team.

Customer Success - Delivery & Support

• Drive project accountability through clear project plans, deliverables, timelines, KPIs, roles & responsibilities mapping, and solid communication/measurement plans.
• Develop, implement, and support data analytics initiatives to enhance Epiroc business.
• Drive the unified divisional support model where the customer sees one Epiroc regardless of the complexity with multiple product companies.
• Ensure an effective local support structure for both level 1 and level 2 support installations in a sustainable and profitable way.
• Create a customer success manager structure for existing install base that creates healthy relationship, onboarding, implementation, and adoption, ensuring that customers achieve value.
• Proactively search for opportunities to expand existing accounts during monthly customer check-ins. Deliver insights to customers proactively and provide feedback internally.
• Identify opportunities to upsell and expand accounts preventing churn and driving renewals.
• Ensure that customers develop competence through customer trainings.
• Develop the Aftermarket organization and use of Product in line with Epiroc strategy.
• You shall be involved in daily sales activities when required, but even more function as a coach to develop the sales and aftermarket organization.
• Often end users need additional guidance for maximizing our solutions. Find optimum support models that may not be executed previously yet are most efficient for this customer.

Your profile

• A safety-first and collaboration mentality.
• Data-driven approach to all decision making.
• Strong people leadership and creative problem-solving capabilities, ability to think beyond how things have been done to how they can be optimized for efficiency/benefit.
• Excellent negotiator, ability to see the big picture (strategic thinking).
• Excellent ability to influence stakeholders, and to engage and inspire a team.
• Good relationship builder and trust enabler.
• Able to multi-task to manage multiple projects without sacrificing schedule or quality.
• Highly motivated, hands on, energized, enthusiastic with passion and commitment to doing things in the right way without risking loss of business.
• Ability to work independently or as an integrated team member, as the situation requires.
• Strong written and verbal communications; fluent in English, additional languages an asset.
• Demonstrates self-awareness, develops oneself and seeks feedback.
• Bachelor\'s degree in business, Engineering, or a related field. MBA or advanced degree preferred.
• Change management skills and experience applying these skills in matrixed industrial organizations.
• High ambition level, persistent, and able to pivot quickly given new data; has a bias to action. Can build credibility quickly with our customers and internal stakeholders, high "say-do ratio".
• Data-driven approach and evidence-based decision making.
• Strong people leadership and creative problem-solving capabilities, ability to think beyond how things have been done to how they can be optimized for efficiency/benefit.
• Excellent negotiator, ability to see the big picture (strategic thinking).
• Excellent ability to influence stakeholders, and to engage and inspire a team.
• Highly motivated, hands on, energized, enthusiastic with passion and commitment for doing things in the right way without risking loss of business.
• Ability to work independently or as integrated team member, as the situation requires.
• Ability to communicate at the right frequency and level of detail for the stakeholder.
• Demonstrates self-awareness, develops oneself and seeks feedback

Understanding of computer software systems, wireless communications, databases and Global Positioning Systems would be advantageous

• Previous project management experience
• Excellent command of English
• The ability to present is crucial
• Negotiation and leadership skills - must possess the ability to take charge of projects, interactions with customers
• Fluent in French is an asset

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at epiroc.com.