Business Intelligence Analyst, Insights and Analytics

Plan International Canada; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

Join Plan International Canada as a critical role supporting financial health by ensuring payment processing data integrity and driving arrears recovery initiatives. Collaborate across teams to improve donor retention and reporting, applying strong analytical skills to develop actionable insights while thriving in a supportive hybrid work environment.

Benefits

Generous time off

Extensive benefits package

Flexible work environment

Qualifications

• Strong analytical and curious mindset.
• Experience with large datasets and complex queries.
• Familiarity with arrears management and payment processing.

Responsibilities

• Monitor and analyze arrears and payment processing data.
• Develop and execute data-driven arrears recovery campaigns.
• Create dashboards and visualizations for tracking metrics.

Skills

Analytical mindset

Problem-solving

Communication

Data analysis

Time management

Tools

SQL

Power BI

Tableau

Salesforce CRM

Snowflake

Job description

What can you expect from a leading organization in the global movement to advance children’s rights and equality for girls?

Join Plan International Canada and make your mark in the global movement for children's rights and equality for girls. In our 85-year history, we've proven that it's possible to help transform lives and communities in big and meaningful ways. You'll be joining a community of determined optimists working in more than 80 countries. Besides believing in our mission, staff say they choose to work at Plan International Canada because of its inspired leadership and its commitment to fostering an inclusive and empowering workplace. We’re the first non-profit organization to be inducted into Canada’s Most Admired Corporate Cultures Hall of Fame by Waterstone Human Capital. We offer competitive compensation and benefits, generous time off, and a supportive, flexible, hybrid environment that prioritizes your well-being and sustainable high performance. We want our staff to feel supported because there is an urgent need for our work.

We know a better future is possible, and we won’t stop until every child can go to school, be safe and survive — until we are all equal.

Further information can be found at: plancanada.ca

Summary

Organization:

Plan International Canada

Reports To

Senior Manager, Insights & Analytics

Location:

Hybrid, Toronto (Mount Pleasant & Eglinton Ave East)

Status

Full Time, Contract (12 months)

Contact Level

B

The Position

Reporting to the Senior Manager, Insights & Analytics, this role plays a critical part in supporting the financial health of the organization by ensuring the integrity of payment processing data and driving arrears recovery initiatives. You will work closely with Fundraising, Donor Care, and Finance teams to identify and analyze arrears trends, ensure data accuracy, and design and implement targeted recovery campaigns for our recurring donors.

You will be responsible for developing and maintaining dashboards and reports that monitor arrears and payment data, identifying anomalies, and recommending actionable insights. Your work will directly support the organization’s ability to recover missed payments, improve donor retention, and maintain data quality across systems.

What success looks like?

• Monitor and analyze arrears and payment processing data to identify trends, gaps, and opportunities for recovery.
• Develop and execute data-driven arrears recovery campaigns in collaboration with internal stakeholders.
• Ensure data integrity across payment systems and donor records, proactively identifying and resolving discrepancies.
• Translate business needs into technical requirements for reporting and campaign targeting.
• Create dashboards and visualizations to track recovery performance and data quality metrics.
• Collaborate with cross-functional teams to improve processes related to payment collection and donor engagement.
  
  

As Our Ideal Candidate You Will Have

• A strong analytical and curious mindset with a passion for solving business problems using data.
• Experience working with large datasets and complex queries (SQL proficiency required), with a demonstrated ability to leverage AI tools and techniques to enhance data analysis and decision-making.
• Familiarity with arrears management, payment processing systems, or fundraising data analysis.
• Proficiency in data visualization tools such as Power BI or Tableau.
• Experience with Salesforce CRM and Snowflake is an asset.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication skills, with the ability to present insights to both technical and non-technical audiences.
• Personal values aligned with Plan International’s mission and values.
  
  

How To Apply

To express interest in this exciting opportunity, submit your resume and cover letter to https://plancanada.ca/apply by June 15, 2025..

Plan International Canada is a hybrid workplace. You will work from the office and from home.

The salary range for this position is anticipated to be between $65,000 and $80,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing [e-mail] so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.