Business Intelligence Analyst, Business Innovation & Operations Management, Client & People Ser[...]

ITjobs.ca; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Business Intelligence Analyst to support data-driven decision-making within a dynamic environment. This role involves gathering and analyzing data, coordinating projects, and enhancing reporting processes. You'll work closely with various teams to extract insights and improve business intelligence systems. The successful candidate will have a strong background in data analysis, project management, and customer service, along with proficiency in SQL and business intelligence tools. This position offers a hybrid work model, combining home and office work for flexibility and productivity.

Qualifications

• Minimum 3 years' experience in business/data analysis, preferably in a legal or regulatory environment.
• Advanced proficiency in SharePoint and Excel functions.

Responsibilities

• Develop working relationships with business units across the organization.
• Analyze and respond to data/statistics requests from internal and external clients.

Skills

Business Intelligence

Data Analysis

SQL

Project Management

Customer Service

Data Modelling

Education

3-year college program in Computer Science

3 years' experience in business/data analysis

Tools

Microsoft Office Suite / 365

SQL Server

IBM Cognos

Power BI

Azure DevOps

Job description

Business Intelligence Analyst, Business Innovation & Operations Management, Client & People Services (Hybrid ,Toronto)

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Job Purpose

The Business Intelligence Analyst gathers, examines, interprets, evaluates, reports, and analyzes data captured across the Law Society to draw key insights and support data-driven decision making. Responds to requests for data and statistics, elicits and documents data-related requirements, assesses data issues, and produces analyses and reports. Facilitates the completion of assigned projects and tasks by coordinating stakeholder relationships with competing priorities and expectations.

Qualifications Required

• Minimum of a 3-year college program (in a specialized / technical / trade discipline) in Computer Science, Mathematics, Statistics, or a related discipline.
• Minimum of 3 years' experience in business / data analysis, preferably in a legal or regulatory environment.
• Project management, business intelligence, and reporting and information systems experience.
• Providing high-quality internal customer service.
• Understanding of business unit processes, workflows, and management control structures.
• Experience with Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
• Advanced proficiency in SharePoint and Excel functions (e.g., pivot tables, vlookup, etc.).
• Knowledge of databases and data analysis tools (e.g., SQL Server, Microsoft Dynamics CRM, PowerApps, PowerAutomate, Excel PowerQuery, etc.).
• Knowledge of Business Intelligence software (e.g., IBM Cognos, Power BI, etc.).
• Proficiency in SQL and Data Modelling.
• Experience with Azure DevOps is an asset.

Key Responsibilities

• Develop working relationships with business units across the organization.
• Contribute to ongoing continuous improvement activities.
• Coordinate testing for data and reporting projects in collaboration with the CDAR team and IT; communicate issues and recommend or implement solutions.

Client/Customer Service

• Use business intelligence software to analyze and respond to data/statistics requests from internal and external clients.
• Review reports and documents to identify data needs, analyze issues, and recommend solutions.
• Prepare statistical analyses and reports for the Manager, CDAR.

Performance Management

• Assist in establishing and monitoring work against performance goals for quality, accuracy, and timeliness.
• Coordinate planning, resource allocation, and prioritization for CDAR operations.
• Track and resolve database and IT system issues; work with staff to coordinate major projects and initiatives.

Team Collaboration

• Extract insights from data, legislation, and business processes to support informed decision-making.
• Work closely with various teams to respond to data requests, document requirements, and improve reporting processes.
• Share expertise and recommend improvements in data and reporting systems.

The Law Society has adopted a Distributed Workforce Model for flexibility and productivity, with work arrangements classified as hybrid, involving both home and office work. Specific arrangements will be communicated during the recruitment process.