Business Intelligence Analyst

Manulife John Hancock; Southwestern Ontario; Hybrid; CAD 70,000 - 116,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health support

Vision care

Disability & Life insurance

AD&D insurance

Retirement savings plan

PTO & holidays

Job summary

Manulife John Hancock is seeking a Business Intelligence Analyst to support operational reporting, dashboard development, and data-driven insights across workforce metrics. The role emphasizes Power BI dashboards, light SQL queries, and collaboration with business teams to translate requirements into clear, actionable information for stakeholders.

The ideal candidate has 2-4 years of BI experience, strong Power BI skills, and working knowledge of SQL, with familiarity in data governance

Qualifications

• 2-4 years of BI experience or related
• Proficiency in Power BI for dashboards
• Working knowledge of SQL

Responsibilities

• Develop and maintain dashboards and reports in Power BI to visualize operational performance and workforce metrics.
• Write and optimize basic to intermediate SQL queries for data extraction and validation.
• Partner with business teams to understand reporting requirements and deliver user-friendly solutions.
• Ensure reporting accuracy and alignment with data governance standards.
• Present insights in a clear, concise manner to support decision-making.

Skills

Strong communication

Detail-oriented

Data governance awareness

Cloud analytics familiarity

Operational metrics understanding

Tools

Power BI

SQL

Databricks

Azure

Job description

The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building dashboards, maintaining reporting accuracy, and translating data into clear, actionable information for business stakeholders. The analyst will work with BI tools and light SQL queries to ensure timely and effective delivery of insights.

Position Responsibilities:

• Develop and maintain dashboards and reports in Power BI to visualize operational performance and workforce metrics.
• Write and optimize basic to intermediate SQL queries for data extraction and validation.
• Partner with business teams to understand reporting requirements and deliver user-friendly solutions.
• Ensure reporting accuracy and alignment with data governance standards.
• Present insights in a clear, concise manner to support decision-making.

Required Qualifications:

• 2-4 years of experience in business intelligence, reporting, or data visualization.
• Proficiency in Power BI for dashboard development and visualization.
• Working knowledge of SQL for querying and data validation (light to intermediate complexity).

Preferred Qualifications:

• Strong communication skills to translate data into actionable insights.
• Detail-oriented with a focus on data accuracy and consistency.
• Familiarity with data governance principles and best practices.Exposure to cloud-based analytics environments (e.g., Databricks, Azure) is an asset.
• Understanding of operational metrics related to productivity and workforce management.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$69,525.00 CAD - $115,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.