Business Intelligence Analyst

Jewlr; Ontario; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A dynamic jewelry company based in Toronto is seeking a Business Intelligence Analyst to develop and enhance their reporting infrastructure. The ideal candidate will analyze key e-commerce metrics to provide actionable insights and guide strategic decisions. This full-time hybrid position requires strong SQL and BI tools proficiency, and a solid understanding of e-commerce KPIs. The company values diversity and is committed to providing an inclusive workplace.

Qualifications

• 3–5+ years of experience in BI, analytics, or data-focused roles, preferably in a DTC or e-commerce setting on Shopify Plus.
• Strong SQL skills and experience with data warehouses like BigQuery.
• Solid understanding of standard e-commerce KPIs and how to track them effectively.

Responsibilities

• Design and maintain core reporting infrastructure in BigQuery and Looker Studio.
• Define and own dashboards and reports for KPIs like CVR, AOV, LTV, CAC.
• Conduct e-commerce performance analysis to generate actionable insights.

Skills

Business Intelligence

SQL

Ecommerce KPIs

Looker Studio

Power BI

Tools

BigQuery

Tableau

Triple Whale

Polar Analytics

Elevar

Job description

Business Intelligence (BI) Analyst, Ecommerce

Overview

We’re looking for a BI Analyst to build and scale our reporting infrastructure, surface insights that drive strategic decisions, and empower cross-functional teams to work confidently with data. You’ll own the way we track and understand performance in a fast-moving DTC e-commerce environment.

About Jewlr

Personalized Jewelry, designed by you.

At Jewlr, we invite you into a world of possibility, a creative destination to freely discover and design jewelry that is uniquely, and meaningfully yours. Our jewelry is a celebration and a genuine reflection of who you are — your beliefs, your loves, your experiences, and your milestones. Explore endless styles and customize to mark your moments, give thoughtfully, and play with personality.

The winner of the 2013 Canada Post's Most Innovative Large Retailer Award, Jewlr's combination of innovative custom design technology with traditional hand made manufacturing delivers high quality jewelry that transforms your memories into timeless pieces.

Headquartered in Toronto, Canada, Jewlr was founded in 2009 with the mission to create a truly unique online experience where you choose, personalize, and customize fine jewelry.

Today, Jewlr is an internationally recognized brand employing more than 150 people and has shipped more than 1.5 million orders. Jewlr continues to grow exponentially year-by-year and has redefined the international standard for personalized jewelry.

JOIN OUR TEAM

Ever wanted to be a part of something bigger? We're working towards a fresh new look and want to hear from you!

Key Responsibilities

• Design, build, and maintain core reporting infrastructure in BigQuery and Looker Studio (or similar tools).
• Define and own dashboards and reports for KPIs like CVR, AOV, LTV, CAC, retention, and channel performance.
• Conduct e-commerce performance analysis by tracking KPIs such as traffic, conversion rates, cart abandonment, AOV, and sales to generate actionable insights.
• Regularly produce clear, actionable business insights and reports on e-commerce performance, marketing campaigns, product launches, and customer behavior.
• Partner with stakeholders across marketing, merchandising, CX, product, IT, engineering, and executive teams to understand needs and enable self-serve reporting.
• Provide documentation and analytical support for Shopify Plus, CMS, ERP, WMS and other systems that support the business.
• Design and implement standardized templates and best practices for documenting business processes and performance reporting.
• Ensure consistency of metrics definitions and data accuracy across the organization.
• Assist with forecasting financial and performance metrics to support strategic planning and goal-setting.
• Review and update documentation regularly to maintain accuracy, clarity, and completeness.
• Identify and propose improvements to documentation processes to enhance quality and efficiency.
• Document data sources, reporting logic, and dashboard usage best practices.

Qualifications & Skills

• 3–5+ years of experience in BI, analytics, or data-focused roles, preferably in a DTC or e-commerce setting on Shopify Plus.
• Strong SQL skills and experience with data warehouses like BigQuery.
• Proficient in BI tools such as Looker Studio, Tableau, Power BI, or similar.
• Proficient in Ecommerce BI tools such as Triple Whale, Polar Analytics and Elevar.
• Solid understanding of standard e-commerce KPIs and how to track them effectively.
• Strong communication skills and the ability to turn complex data into simple business narratives.
• Self-starter with the ability to proactively identify opportunities and deliver solutions.

This is a full-time hybrid position based in Toronto.

Jewlr is an equal opportunity employer that is committed to diversity and inclusion and

providing a workplace that is free from discrimination. Jewlr is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [e-mail].