Business Insights Analyst II - Fraud Strategies

TD; Canada; On-site; CAD 76,000 - 116,000; Full time

Job summary

An established industry player is seeking a Fraud Strategist to lead initiatives in fraud management and risk mitigation. In this pivotal role, you will develop and implement strategies to counter evolving fraud trends while ensuring a seamless customer experience. You'll collaborate with a diverse team of experts, utilizing advanced analytical tools and techniques to drive impactful decisions. This dynamic position offers the opportunity to make a significant difference in the financial landscape, contributing to the safety and security of customer transactions. If you are passionate about analytics and fraud prevention, this role is your chance to shine in a supportive and innovative environment.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Career development opportunities

Reward and recognition programs

Qualifications

• 5+ years of experience in fraud management and data analysis.
• Strong knowledge of machine learning and analytical tools.

Responsibilities

• Develop and implement fraud strategies to manage risks.
• Collaborate with teams to enhance fraud detection and prevention.

Skills

Analytical Skills

Problem Solving

Communication Skills

Creative Thinking

Critical Thinking

Machine Learning

Fraud Management

Education

Undergraduate degree in a technical domain

Experience in an analytical capacity

Tools

Python

R

SQL

Tableau

Excel

NumPy

pandas

matplotlib

scikit-learn

TensorFlow

Job description

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Analytics, Insights, & Artificial Intelligence

Pay Details:
$76,800 - $115,200 CAD

Job Description:

This role will be responsible for developing, implementing and monitoring strategies to manage evolving fraud trends, taking into consideration TD's risk appetite and customer and operational experience. The Strategist should display a deep fraud and process expertise, and to leverage that knowledge to:

• Anticipate and explain potential fraud risks associated with strategic initiatives across TD
• Help design policy, process or strategic changes to enable the bank to safely deliver its strategic roadmap
• Provide deep fraud and process expertise into solving larger, Fraud-driven strategic initiatives
• Identify emerging fraud trends and develop defenses against emerging and in-market fraud trends
• Understand and actively manage the operational impacts of our fraud defense strategies

The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.

Fraud Management

• Accountable for fraud loss targets and the customer experience
• Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
• Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors
• Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
• Supports case valuation and prioritization to optimize fraud management
• Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
• Provide ad-hoc analysis to support decision-making at the executive level
• Design champion / challenger strategies that lead to ongoing learning and improvement
• Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines
• Produce timely diagnostics to identify system, strategy and operational issues
• Participates in defect analysis to identify and remediate coverage gaps
• Identify, track, and provide solutions to ongoing fraud vectors and portfolio threats
• Think forward and provide early gap mitigation to emerging threat vectors globally

Partner Support

• Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent
• Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities
• Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements
• Support the continuous improvement agenda for our operational partners
• Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
• Act as a subject matter expert and represents the team or bank at project meetings or industry forums

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics, computer science), preferably from a STEM program
• 2+ years' experience in an analytical capacity. Total number of experience required is 5+
• Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting
• In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn/TensorFlow/Keras or equivalent
• Understanding of machine learning methods with experience in deployment and implementation
• Experience with automation tools and proven implementation record
• Ability to quickly and independently structure and deliver on new problems not previously tackled by the bank
• Demonstrated analytical, modeling and problem solving skills
• Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
• Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Ability to effectively manage multiple projects and priorities simultaneously
• Motivated to constantly strive to find innovative ways to enhance capabilities

Preferable

• Experience in fraud management is an asset
• Knowledge of machine learning is an asset
• Automation experience is an asset
• Knowledge of fraud detection platforms is an asset
• Agile experience is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!