Business Innovation Manager

Toyota Credit Canada Inc.; Markham; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Pension plan

Tuition reimbursement

Fitness reimbursement

Paid time off

Hybrid work

Job summary

Toyota Credit Canada Inc. is seeking a Business Innovation Manager in Markham to lead enterprise-wide innovation and operational excellence initiatives.

You will guide teams through structured problem solving and continuous improvement, delivering high-impact process improvements and mobility programs that align with Toyota Business Practices. Reporting to the Vice President, Business Operations, this role requires strong stakeholder management, cross-functional leadership, and the ability to

Qualifications

• 7+ years leading innovation or enterprise transformation initiatives
• Experience with mobility initiatives and program delivery
• Strong knowledge of Lean, Kaizen or Toyota Business Practices
• Excellent stakeholder management and communication with senior leaders
• Ability to work with vendors and cross-functional teams to build alignment
• Willingness to work in-office minimum three days a week

Responsibilities

• Lead enterprise-wide innovation and Kaizen initiatives to improve performance
• Develop and promote the Toyota Business Practices framework
• Translate business problems into structured, value-driven solutions
• Govern mobility programs from forecasting to scaling
• Partner with internal and external stakeholders to drive improvements
• Lead cross-functional teams across operations, technology, analytics, CX

Skills

Innovation leadership

Operational Excellence

Kaizen

Stakeholder Management

Cross-functional Leadership

Team Coaching

Data analysis

University degree

Education

University degree

Job description

Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan, with its Canadian operations headquartered in Markham, Ontario.

WHAT SETS US APART?

At Toyota Financial Services, you will help create best-in-class customer and dealer experiences in a collaborative and innovative environment. TFS is a key part of the Toyota family—a global company known for its technological leadership, high-quality products, continuous improvement and environmental responsibility.

OPPORTUNITY OVERVIEW

TFS currently has an exciting full time permanent position as the Business Innovation Manager, reporting to the Vice President, Business Operations. This role plays a critical part in leading enterprise-wide operational excellence, kaizen and mobility initiatives that improve efficiency, service quality and new business opportunities across the organization. The successful candidate will be accountable for the delivery and sustainment of high impact process improvements and mobility programs, guiding teams through structured problem solving and continuous improvement while ensuring solutions are implemented and embedded into day-to day operations. This role provides leadership, execution governance and cross functional coordination to translate business problems into measurable outcomes. This role reports to the VP of Business Operations and resides within our Markham Head office.

WHAT YOU WILL BE DOING

• Lead enterprise-wide innovation function, operational excellence, Artificial Intelligence and Kaizen initiatives that deliver measurable improvements in performance, efficiency, quality, and customer and employee experience.
• Lead the ongoing development of the TFS Business Innovation Framework; promoting associate participation, engagement and fostering an innovation culture. Establish KPI's to measure the progress and success of innovation initiatives across the organization. Lead cross-functional teams to move ideas from concept through testing, pilot, and scaled launch.
• Own the delivery and sustainment of process improvements by translating complex business problems into structured, value driven solutions using Toyota Business Practices.
• Balance execution of priority transformation/innovation initiatives with day-to-day operational improvements to ensure Business Innovation delivers continuous and visible value.
• Provide operational leadership for mobility programs, with accountability for program performance, stability, and continuous improvement.
• Oversee mobility program performance management including forecasting, scenario analysis, and use case modelling to support decision making and scaling.
• Partner with global Toyota affiliates and external partners to align mobility operating models, performance expectations, and execution practices.
• Establish and maintain governance for Innovation, OE, AI, and mobility initiatives including intake, prioritization, resourcing, and delivery cadence.
• Partner with internal and external stakeholders and leverage data-driven analysis and insights to recommend operational improvements, and new ways to expand our value chain
• Lead cross functional teams across operations, technology, analytics, and CX to implement solutions that are practical, governed, and sustainable.
• Drive standardization of ways of working, metrics, and management routines to embed improvements into day-to‑day operations.
• Lead, coach and develop Business Innovation team members, ensuring capacity is aligned to business priorities and focused on outcomes rather than activity.
• Partner with Toyota affiliates and Dealers on the implementation of the Connected Retail Roadmap to improve the customer sales & service experience
• Lead the development and implementation of learning programs to ensure TFS leaders and associates have the competencies and tools to support innovation and process improvement initiatives.

What You'll Bring:

• University degree in Business, Engineering, Operations, Finance, or a related field.
• 7+ years of experience leading innovation, operational excellence, continuous improvement, mobility, or enterprise transformation initiatives, including people leadership.
• Strong working knowledge of Toyota Business Practices, Kaizen, or equivalent (Lean, Six Sigma)
• Ability to work with various partners, vendors and stakeholders to build alignment and consensus on key initiatives
• Proven experience delivering measurable value through process improvement, program performance management, and operational execution.
• Experience supporting mobility or complex enterprise programs, including performance forecasting, scenario analysis, and use case modeling to inform decisions.
• Excellent stakeholder management, facilitation, and communication skills with experience engaging senior leaders and cross functional teams.
• Ability to work flexible hours and in-office minimum three days a week

What We'll Bring:

• A work environment built on teamwork, flexibility, and respect
• Competitive salary including bonus
• Health and dental benefits effective immediately
• Company pension plan with matched contribution
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Fitness reimbursement
• Competitive time off benefits
• Great company culture-Respect for people and continuous improvement is at our core
• Hybrid work environment (based on role requirements)

WHAT YOU SHOULD KNOW

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion or any other characteristic protected by law.