Business Information Management Analyst I - Merchant Solutions

TD; Canada; On-site; CAD 59,000 - 84,000; Full time

Job summary

An established industry player is seeking a Data Analyst to enhance their data management capabilities. This role involves providing critical data analysis, collaborating with business partners to define data requirements, and ensuring the accuracy of inventory reporting. The successful candidate will leverage their expertise in SQL, Power BI, and Excel to drive process improvements and support decision-making. Join a dynamic team committed to delivering exceptional customer experiences while fostering your professional growth through ongoing development opportunities.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development programs

Reward and recognition programs

Qualifications

• 2+ years of experience in data analysis and business information management.
• Proficient in SQL and dashboard creation for data visualization.

Responsibilities

• Provide data analysis and assess business information management needs.
• Collaborate with partners to elicit data requirements and resolve issues.

Skills

Microsoft Office Tools

MS Access

Excel Power Pivot

SQL Knowledge

Power BI

Tableau

Inventory Management

Call Centre Knowledge

Education

Undergraduate degree or Technical Certificate

Tools

Power Platform

Job description

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Data & Analytics

Pay Details:
$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Overview:

CUSTOMER

• Provide a range of data analysis and assess business information management related data requirements for specific data platforms, applications systems, servers aligned to business needs
• Develop and maintain knowledge of data available from upstream sources and data within relevant platform / applications, including through the means of data profiling and data quality (e.g., rules / thresholds / assessments, etc.) reporting tools and via the capture of business metadata
• Collaborate with business and technology partners to elicit information / data requirements and articulate requirements
• Contribute to data deliverables including contribution to the overall project business requirements and data requirements documents
• Provide support to resolve data and application issues
• Support the user community by helping users interpret the data
• Partner with internal team and business partners to resolve issues and ensure requirements and established SLAs

• Champion a process improvement philosophy and provide recommendations for improvements
• Lifecycle management and Inventory control accuracy of the POS products including reporting
• Cost efficiency, vendor accountability and adherence to contractual responsibilities
• Ensure seamless execution of customer impacting operations, specifically the delivering of product to in-field technicians, vendor distribution centres and repaired device performance
• Develop and maintain effective relationships and partnerships internally & externally to support the achievement of business objectives
• Ensure that business operations adhere to guidelines established by internal risk/compliance advisors and external regulators
• Regularly evaluate product and vendor performance and make recommendations for re-orders, consolidations and return-to-vendors
• Partner with suppliers on inventory planning, inventory flow strategies, vendor requirements and capabilities and contingency planning
• Ensure necessary due diligence is taken to support the accuracy of all Inventory reporting, investigations and analysis
• Ensure equipment availability, facilitate the recovery of defective equipment from the field vendors and/or merchants as required to meet predefined targets, work with repair vendors to ensure turnaround of returned equipment to available status and maintain integrity of inventory base; and work with team members on coaching opportunities.
• Monthly reviews/audit of the vendor billing

To be successful in this role, you'll need to:

• Working knowledge of Microsoft office tools and the Power Platform
• Proficient in MS Access and Macros
• Proficient in Excel Power Pivot and Power Query
• SQL Knowledge, Dashboard Creation
• Warehouse, Inventory Management, Call Centre Knowledge
• Proficient in Power BI and Tableau
• Excellent knowledge of MS Office Professional Suite (Word, Excel, PowerPoint, Visio)
• Strong knowledge of MS Office Professional Suite (Word, Excel, PowerPoint, Access)
• Strong ability to create and manage databases by leveraging various tools and systems.

Main accountable tasks and responsibilities

• Accountable for Inventory Audits with the ability to understand complex processes.

• Vendor Communications, time management, Audit planning and reconciliation
• Inventory/Warehouse/Call Centre Reporting
• Inventory systems clean-up and loss inventory preventative measures.
• Supporting Ad-hoc reporting requests to business departments
• Process and compliance understanding with data evaluation.
• Business evaluation, KPI's, Dashboards, and gap analysis with recommended improvements
• Understanding of life cycle device management in a distribution management setting.

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate and/or
• 2+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet