business general manager

Title: General Manager

Posted on: April 23, 2025 by United Boxing Club

About Us

United Boxing Club is a high-performance boxing gym and community hub in downtown Toronto, recognized for its elite training, inclusive atmosphere, and commitment to personal transformation. With 500+ members and growing, we're building the gold standard in member experience, operations, and community-led fitness. Now, we’re hiring a results-driven General Manager to help lead our growth. If you thrive in high-performance environments, love structure, and can lead with both heart and hustle – this is your opportunity.

Your Role

You’re not just running the gym – you’re driving the culture, the systems, and the results. You’ll be expected to manage both the people and the processes, bridging the gap between ownership, staff, and our growing membership base. From sales funnels and front desk SOPs to coaching development and client experience, you’ll own it all – and scale it with precision.

Key Responsibilities

1. Operations & Facility Management
   • Oversee day-to-day operations, schedules, and staff shifts
   • Maintain a clean, safe, high-performing training environment
   • Ensure all internal SOPs and policies are followed
2. Team Leadership & Culture
   • Manage front desk and support staff (admin & coaches)
   • Hold team accountable to communication, punctuality, and conduct
   • Lead staff meetings, ongoing training, and development check-ins
3. Elevate Client Experience
   • Monitor onboarding, retention, and satisfaction
   • Ensure communication tone and response times are aligned with brand standards
   • Resolve escalations professionally and with empathy
4. Sales
   • Drive new membership sales and conversions
   • Optimize lead follow-ups and trial conversions
   • Track KPIs weekly and report directly to ownership
5. Coordinate Events & Campaigns
   • Support internal events, open house weeks, and product drops
   • Manage timelines, marketing execution, and role assignments
   • Collaborate with community partners and influencers
6. Develop Staff & Systems
   • Train new admin staff and coaches on expectations, policies, and brand culture
   • Implement internal review processes and performance evaluations
   • Build internal checklists and quick-reference guides with the SOP team
7. Reporting & Strategy
   • Manage performance (conversion rates, class attendance, satisfaction etc.)
   • Report weekly to ownership with key insights and recommendations
   • Support events, campaigns, and seasonal membership pushes

Qualifications

1. 3+ years of experience of management in the service industry (wellness, hospitality etc.)
2. Strong leadership and interpersonal skills – can motivate, coach, and resolve conflict
3. Highly organized and tech-savvy – can work with CRMs, scheduling tools, and POS systems
4. Proven success in customer service and sales environments
5. Passion for fitness, boxing or high-performance culture
6. Bonus: Personal Training, CPR/First Aid, or related certifications

Why Join Us?

• Work at one of Toronto’s top boxing clubs
• Be part of a team that values growth, community, and excellence
• Competitive pay with room to grow into higher-level leadership
• Complimentary membership + fitness perks
• Direct collaboration with the owner to help shape the future of the club

Application

Please submit your resume and a short paragraph explaining why United Boxing Club aligns with your goals. Social handles or experience in combat sports are welcome additions!

Job Types

Full-time, Part-time

Pay

$48,088.83-$52,230.70 per year

Benefits

• Casual dress
• Flexible schedule
• Wellness program

Schedule

8 hour shift, Weekends as needed

Application Deadline

2025-04-29

Location

Toronto, ON

Workplace Information

On site

Salary

$48,088.83 to $52,230.70 annually

Terms of Employment

Full time

Starts

As soon as possible

Vacancies

1 vacancy