business general manager

Hilton Vancouver Metrotown; Burnaby; On-site; CAD 150,000 - 170,000; Full time

Job summary

A leading hospitality group in Burnaby is seeking a General Manager to oversee hotel operations and align with brand and ownership standards. Responsibilities include managing hotel departments, enhancing financial performance, and engaging with the community. The ideal candidate will have extensive leadership experience, operational excellence, and strong communication skills. This full-time position offers a salary between $150,000 to $170,000 per year.

Qualifications

• Passion for service excellence and engaging with guests.
• Ability to work effectively under time constraints.
• Organized and detail-oriented.

Responsibilities

• Oversee all hotel departments through direct supervision.
• Serve as the primary liaison between ownership and management.
• Critically analyze occupancy and revenue reports.

Skills

Interpersonal skills

Operational excellence

Financial acumen

Team leadership

Communication

Job description

Title posted on indeed.com - General Manager

Posted onAugust 01, 2025 by Employer details Hilton Vancouver Metrotown

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business general manager

Title posted on indeed.com - General Manager

Posted onAugust 01, 2025 by Employer details Hilton Vancouver Metrotown

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Job details

*Job Overview*At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our team members are the shining stars of what we do! We are presently searching for a General Manager to join us in leading our people-centric team of hospitality professionals.The General Manager is responsible for the successful operation of all aspects of the hotel, ensuring alignment with Hilton brand standards, Crescent Hotels & Resorts standards, and ownership objectives. This role requires a combination of strategic leadership, operational excellence, financial acumen, and the ability to build and maintain strong relationships with ownership groups, team members, guests, labour partners and the broader community.*DUTIES*As *General Manager *you will be responsible for a variety of strategic leadership responsibilities, including, but not limited to, the following:*Owner Relations** Serve as the primary liaison between the ownership group and Crescent Hotels & Resorts* Maintaining open, transparent, and initiative-taking communication* Understand and align hotel operations with ownership?s investment goals, delivering timely updates on performance, strategic plans, and key initiatives* Prepare and present comprehensive reports to owners, including financial performance, operational efficiencies, and capital improvement needs* Build trust and credibility by demonstrating a deep understanding of market dynamics, risk management, and long-term asset value enhancement*Property Financial Performance ** Critically analyze occupancy, rate, and revenue reports to identify trends and implement strategies to maximize profitability* Lead the development of the hotel?s business plan, annual operating budget, and monthly forecasting processes, ensuring alignment with both corporate and ownership expectations* Formulate complex financial and operational reports for internal and external stakeholders*Leadership Operations** Oversee all hotel departments through direct supervision of department heads, ensuring smooth daily operations and consistent guest experience* Guide managers in operational excellence, accountability, and associate engagement, while continuously reviewing departmental performance and driving improvement plans.* Conduct daily property tours to assess the condition, cleanliness, service delivery, and associate morale*Talent Management:** Evaluate overall management performance on a regular basis* Deliver coaching and counseling, ensuring adherence to company standards and policies* Oversee property labour relations and disciplinary actions*Communication & Relationship Building:** Maintain open lines of communication with hotel staff, corporate support teams, guests, and the ownership group* Foster a culture of service excellence, clear communication, and collaboration across all levels of the organization*Guest & Community Engagement:** Serve as the face of the hotel within the local community by participating in civic and business associations, attending community functions, and representing the hotel in a positive, professional manner* Cultivate client relationships and promote the hotel?s offerings to maximize occupancy and revenue*Corporate Engagement & Brand Standards:** Represent the hotel at corporate meetings, sales trips, and participate in company committees as needed.* Ensure alignment with brand standards, Crescent?s operational policies, and company-wide initiatives.*DOES THIS SOUND LIKE YOU?** Passion for service excellence, engaging with guests, clients, and team members* Working in a fast-paced environment leading a highly motivated team* Excellent interpersonal and communication skills.* Organized and detail-oriented with ability to multi-task. Ability to work effectively under time constraints and deadlines.* Highly developed knowledge of h

• Location Burnaby , BC
• Work location On site
• Salary $ 150,000 to $ 170,000 YEAR annually
• Terms of employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source indeed.com #9831669976

• Burnaby, BC

View the full job posting on indeed.com

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