Business Functions Lead

City of Ottawa; Ottawa; On-site; CAD 93,000 - 115,000; Full time

Job summary

The City of Ottawa seeks a dedicated professional to lead critical components of the ERP Modernization initiative, aligning business needs with technical implementation. This full-time temporary role offers a rare opportunity to thrive in a transformative environment while ensuring the alignment of project execution with operational goals.

Qualifications

• Minimum 5 years of related experience supporting operational and strategic projects.
• Advanced knowledge of ERP systems, particularly SAP.
• Understanding of Agile and Waterfall delivery models.

Responsibilities

• Lead the ERP Modernization initiative ensuring alignment between business and technical goals.
• Serve as a liaison for gathering requirements and driving process redesign.
• Oversee change management and training during project implementation.

Skills

Project Management

Change Management

Data Analysis

Communication

Collaboration

Education

4 year degree in Computer Science

4 year degree in Information Systems

4 year degree in Business Administration

Tools

MS Office Suite

Project tracking software

Job description

Requisition ID: 18251
Department: Finance and Corporate Services Dept.
Service: Corporate Finance Service
Branch:ERP Modernization Branch
Employment Type: 1 or more Full-time Temporary - Up to 3 years
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $93,764.58 - $114,097.62 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Information Technology
Application Close:10/07/2025

JOB SUMMARY

You are responsible for leading the business functions associated with specific releases of the Enterprise Resource Planning (ERP) Renewal SAP S/4HANA Modernization initiative. You ensure alignment between business and technical goals through the implementation of specific ERP Modernization releases and are instrumental in driving the project to success.

You serve as the liaison between business partners and the project team to gather requirements, map business processes, drive process redesign, and lead key aspects of business functions’ change management, training, user testing, and post-go-live support. You work alongside the System Integrator to ensure a successful implementation. You also provide consultation and advice to client groups and project leadership on the delivery of the release ensuring it meets business requirements and improves operations.

The finance portfolios include: Finance and Controlling, Funds Management, Asset Accounting & Financial Close, Project Systems and Business Planning and Consolidation (BPC), Sales and Distribution & Accounts Receivable, Treasury, Financial Reporting & Analytics. Other business functions portfolios include Real Estate Management, Supply and Procurement, Materials/Inventory & Warehouse Management, Plant Maintenance, Enterprise Asset Management and Learning and Development. Project Delivery items include Data Conversion, Sustainment Model, Testing (Strategy Methodology & Execution), and Process Optimization (Strategy Methodology & Execution).

This is a rare opportunity to play a key role in a high-impact, multi-year project that will drive significant business transformation. You'll be at the center of an enterprise-wide initiative and will have the chance to shape the future of our organization’s core processes.

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Computer Science, Information Systems, Business Administration or related field

Minimum of 5 years of related experience in supporting operational, strategic and business operations, and in working on projects related to technology in operational environments or related initiatives.

CERTIFICATIONS AND LICENCES The following certification(s) and/or license(s) is/are desirable: Project Management Professional (PMP) certification Technical or professional certification or licence specific to the project area, if required to perform the work KNOWLEDGE

• Knowledge of business area functions
• Advanced knowledge of techniques, practices and tools used in the review, analysis, design and improvement of business processes
• Advanced knowledge and understanding of the technology related to the design, implementation and operation and maintenance of an ERP and its integrations
• Structure, accountabilities, jurisdictions and processes of government, including inter-governmental stakeholders (municipal, provincial and federal governments) to provide strategic advice to client Branch(es)' management team on the development and implementation of financial plans/budgets and to deliver these services to meet client operational requirements.
• Strong understanding of ERP (i.e., SAP) system lifecycles, including both project delivery and sustainment
• Familiarity with Agile, Waterfall and Hybrid delivery models
• Change management principles, techniques and practices
• Principles and processes of project management
• Working knowledge of Corporate Human Resource policies and the principles of supervision in a unionized environment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Able to identify and analyze problems and manage multi-disciplinary assignments
• Able to provide leadership to plan, lead, coordinate, implement and manage projects to completion
• Exceptional communication, facilitation and collaboration skills with both technical and non-technical partners
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage a high volume of projects and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to use primary and secondary research techniques to perform data analysis, to evaluate existing and proposed processes and operational practices, make judgments on the interpretation of issues/data, and formulate recommendations
• Able to manage contracted work, and foster good working relationships with a variety of key partners to achieve objectives
• Possess computer literacy in applications such as MS Office Suite, Powerpoint, database management, and Project tracking
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to manage confrontational situations, persuade/influence others and to bring conflicting points of view to consensus
• Able to foster and maintain positive relationships with a variety of key partners
• Possess strong documentation, report writing and presentation skills
• Flexible and adaptable
• Possess diplomacy, discretion and tact
• Client service oriented
• Able to demonstrate sound judgement and decision-making capabilities

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• This position requires the successful candidate to use their own transportation.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail].