Business Development Product Manager – Maple Care Division

Maple Air; Vaughan; On-site; CAD 70,000 - 100,000; Full time

Job summary

Maple Air is seeking a Business Development & Product Manager for the Maple Care Division, responsible for overseeing the growth and execution of its subscription-based maintenance plans. An ideal candidate will have substantial experience in business development, leadership, and enhancing customer experiences within the HVAC industry.

Qualifications

• 5+ years in business development, product management, or service operations.
• 3+ years leading cross-functional teams and driving execution.
• Proven ability to scale programs with a balance of strategic thinking and operational discipline.

Responsibilities

• Develop and execute business development strategies to grow Maple Care’s recurring revenue.
• Identify new service enhancements and product innovations.
• Manage the customer lifecycle and conduct service quality audits.

Skills

Communication

Leadership

Strategic Thinking

Operational Discipline

Tools

CRM Platforms

Job description

Business Development Product Manager – Maple Care Division

Business Development Product Manager – Maple Care Division

Business Development Product Manager – Maple Care Division

About Maple Air

At Maple Air, we’re not just in the HVAC business—we’re reimagining what comfort, care, and customer experience should look like. We specialize in smart, streamlined solutions for residential and commercial heating and cooling needs.

Now, we’re hiring a Business Development & Product Manager to lead one of our most important growth engines: Maple Care, our subscription-based maintenance and protection program. This role is your opportunity to shape and scale a division with significant growth potential.

Role Overview

As the Business Development & Product Manager for Maple Care, you will oversee the growth, execution, and performance of our recurring revenue maintenance and protection plans across residential and commercial clients.

This is a hands-on leadership role that blends strategy with daily operations. You’ll drive business growth, improve customer satisfaction, and lead the integration of technology and automation into the full customer journey.

Business Development Product Manager – Maple Care Division

On-site | Concord, ON | Full-Time

Compensation: $70,000–$100,000

About Maple Air

At Maple Air, we’re not just in the HVAC business—we’re reimagining what comfort, care, and customer experience should look like. We specialize in smart, streamlined solutions for residential and commercial heating and cooling needs.

Now, we’re hiring a Business Development & Product Manager to lead one of our most important growth engines: Maple Care, our subscription-based maintenance and protection program. This role is your opportunity to shape and scale a division with significant growth potential.

Role Overview

As the Business Development & Product Manager for Maple Care, you will oversee the growth, execution, and performance of our recurring revenue maintenance and protection plans across residential and commercial clients.

This is a hands-on leadership role that blends strategy with daily operations. You’ll drive business growth, improve customer satisfaction, and lead the integration of technology and automation into the full customer journey.

Key Responsibilities

Strategy, Leadership & Execution

• Develop and execute business development strategies to grow Maple Care’s recurring revenue.
• Identify new service enhancements and product innovations to improve retention and program value.
• Lead go-to-market, marketing, and pricing initiatives in partnership with internal and external teams.
• Track and report on KPIs—sign-ups, cancellations, renewals, revenue, technician conversion, and satisfaction.

Customer & Operations Management

• Actively promote Maple Care to new and existing customers.
• Oversee the full customer lifecycle—from booking and service to follow-up and feedback.
• Conduct service quality audits to ensure consistent delivery and adherence to Maple Care standards.
• Maintain a high standard of communication and client experience across all interactions.

Technology & Automation

• Champion the use of AI, CRM enhancements, and automation tools to optimize efficiency.
• Maintain accurate databases, dashboards, and reports for business insights.
• Work with operations and product teams to elevate the digital journey of the Maple Care program.

Team Collaboration & Support

• Collaborate with Service Manager, Dispatch, and Technicians to ensure seamless execution.
• Contribute to technician training and field process improvements.
• Coordinate with supply chain teams to ensure readiness of parts/tools for Maple Care service calls.
• Support wider company initiatives as needed, contributing to a unified, high-performing team.

What We’re Looking For

• 5+ years in business development, product management, or service operations
• 3+ years leading cross-functional teams and driving execution
• Proven ability to scale programs with a balance of strategic thinking and operational discipline
• Experience working in a subscription-based, service-driven, or recurring revenue business model
• Strong communication, reporting, and stakeholder collaboration skills
• Familiarity with HVAC, field service operations, or CRM platforms is an asset—but not required

Performance Expectations

• Own both the strategy and daily execution of Maple Care
• Bring a results-oriented mindset and lead by example
• Continuously improve processes and challenge the status quo

Why Maple Air?

We move with purpose, build with intention, and believe that simple is powerful. Join us and take full ownership of something meaningful—while helping homeowners and businesses stay comfortable, protected, and cared for.

Apply now through LinkedIn or contact our team to learn more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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