Business Development Officer

Senior Helpers; Surrey; On-site; CAD 50,000 - 60,000; Full time

Job summary

Senior Helpers Surrey North is seeking a Business Development Officer to generate new client leads by building relationships with healthcare professionals and referral sources in the Surrey area.

You will develop, maintain, and expand marketing strategies, coordinate digital marketing with leadership, and visit potential referents to drive growth while maintaining CRM records and reporting on KPIs.

Qualifications

• Bachelor's degree in marketing or related field, or 3 years in marketing/sales/business development in home care/healthcare in lieu of degree.
• At least 1 year of healthcare experience developing and managing a sales strategy preferred.
• Strong organizational, rapport-building, follow-up, active listening, and detail-oriented skills.
• Excellent communication; ability to maintain relationships with prospects and referral sources.
• Self-starter, solutions-driven, motivated, and results-oriented.
• Ability to develop partnerships and gain buy-in from others.
• Understanding of SMART goals and performance targets.
• Proficient with MS Word, Excel, PowerPoint, Internet, and Outlook.
• Ability to learn software quickly and work independently as part of a team.
• Hold a valid driver's license with reliable transportation.
• Excellent verbal and written communication skills.
• Willingness to travel within the assigned territory (Road Warrior).

Responsibilities

• Analyze market conditions and trends to identify business opportunities.
• Identify local influence centers and referral sources for client referrals.
• Develop and manage new referral sources via meetings, networking, and digital strategies.
• Coordinate digital marketing activities with leadership.
• Visit and arrange meetings with potential referral decision-makers.
• Engage 8–10 referral sources daily to build relationships.
• Utilize marketing calendar to coordinate activities.
• Organize daily networking and relationship-building tasks.
• Present Senior Helpers services at healthcare and senior organizations.
• Attend trade shows and conferences to expand referral networks.
• Coordinate marketing/digital/print ads with Franchisor's Marketing team.
• Maintain and manage CRM system.
• Develop weekly activity reports and track KPIs and marketing data.
• Meet or exceed sales objectives.
• Represent the company professionally.

Skills

Communication skills

Organizational skills

Sales strategy

Travel readiness

CRM experience

Education

Bachelor's degree in marketing or related field

Three years of related experience in marketing/sales/business development in healthcare in lieu of degree

Tools

Microsoft Office Suite

Job description

This job description outlines the Business Development Officer's objective, primary responsibilities, and/or requirements and qualifications.

Objective:

The Business Development Officer will directly generate new client leads by building relationships. This role will be accomplished through developing, maintaining, and expanding relationships with professionals in the community who can refer potential clients. This role is responsible for maintaining and developing new and innovative marketing methods following industry best practices.

Reports to:

Director of Sales & Marketing

Primary Responsibilities (including, but not limited to):

• Analyze market conditions and trends, including, but not limited to, competitors and influence centers; the overall goal is to explore areas of business opportunity.
• Identify all local influence centers (hospitals, senior living communities including independent, assisted living, retirement homes, long-term care centres, rehabilitation, respite care, hospice, home health, physician practices, and other related healthcare providers) to determine referral sources and build lasting and meaningful relationships.
• Develop and manage new referral sources through face-to-face meetings, networking, and digital strategies.
• Coordinate and manage digital marketing functions with the direction and collaboration of leadership/owner.
• Personally visit and arrange meetings with people responsible for or in a position to refer clients.
• Contact and engage with at least 8 to 10 referral sources daily to develop relationships and gain referrals.
• Utilize monthly marketing calendar and plan to coordinate activities.
• Organize daily network and relationship-building tasks.
• Arrange presentations of Senior Helpers services at meetings in healthcare and senior-related organizations.
• Attend trade shows, conferences, and community networking events representing Senior Helpers services. Network with others in the industry to develop additional referral sources.
• Assist in coordinating and managing various marketing and advertising methods, including social media, digital marketing, direct mail, and print ads, with assistance from the Franchisor’s Marketing team.
• Maintain and manage a (CRM) Customer Relationship Management system.
• Develop and maintain weekly activity reports and track KPIs and marketing data.
• Meet or exceed sales objectives.
• Always represent the company with professionalism.

This job description may be modified at any time. Other duties and responsibilities may be assigned.

Qualifications

• Bachelor's degree in marketing or related field or three years of related work experience in marketing, sales, and/or business development in home care, home health, or healthcare in lieu of degree.
• Minimum of one year’s experience in the healthcare industry developing and managing a sales strategy preferred.
• Must have exceptional organizational, rapport-building skills and excellent follow-up, be an active listener and attentive to detail, as well as prioritize tasks in a changing environment.
• Must have excellent communication skills. Ability to maintain consistent relationships with prospects and referral sources.
• Self-starter who is solutions driven, motivated, and results-oriented to maximize growth potential.
• Ability to develop partnerships by gaining the commitment and buy-in of others.
• Understanding and adhering to SMART goals and other performance goals set by the supervisor.
• Proficiency in Microsoft Word, Excel, PowerPoint, Internet, and Outlook required.
• Ability to learn software programs quickly.
• Ability to work independently and as a positive member of the team.
• Must have a valid driver's license with a good driving record and reliable transportation.
• Excellent verbal and written communication skills.
• Must be a Road Warrior and adaptable to traveling within the assigned territory.

I understand this is a general, not fully inclusive, list of duties I might be asked to perform. I agree that I will check with my supervisor if I need clarification on my responsibilities.

I have thoroughly read and understand the duties of this position description.

Salary: $50,000-$60,000 plus commission

About The Company

Senior Helpers of Surrey North is located at 15160 Fraser Highway, Surrey, BC V3R 3P1

Notice of Disclaimer

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, and local news.

INDCAN