Business Development Manager - Greater Toronto Area

Encore; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Manager to lead client interactions and drive growth. This role involves developing creative solutions, managing client relationships, and ensuring successful project delivery. The ideal candidate will have extensive experience in the events industry, a strong understanding of digital marketing, and a passion for providing world-class service. Join a collaborative team where your contributions will make a significant impact in a fast-paced environment. If you're ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in events or audio-visual fields preferred.
• Proven ability to manage multiple projects with attention to detail.

Responsibilities

• Identify and manage a portfolio of new clients to drive business growth.
• Build and maintain client relationships while ensuring satisfaction.

Skills

Client Relationship Management

Solutions Selling

Project Management

Social Media Understanding

Digital Marketing Strategies

Attention to Detail

Customer Service

Education

Technical College or University Degree

Tools

CRM Software

Job description

Position Overview
The Business Development Manager is responsible to identify, grow and manage a portfolio of new clients to ensure the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services. The Business Development Manager performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, they perform a support role in client interactions. This position reports to the RVP, Industry Relations & Business Development, Canada.

Key Job Responsibilities

Business Development

1. Know the market well to find, qualify, and convert prospects into confirmed business.
2. Develop creative solutions to drive business growth.
3. Actively build and maintain a pipeline of ongoing opportunities & leads.
4. Mine existing customers for other opportunities and revenue.
5. Explore partnership opportunities with a variety of event industry suppliers and groups.
6. Partner with clients to have an absolute understanding of their event goals.
7. Build rapport/relationship with clients to understand their event pain points.
8. Advance the sales of our Strategic Services (Décor, Scenic, Creative, etc).
9. Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event.
10. Develop and propose solutions that achieve client goals.
11. Qualify leads from various sources including websites, marketing campaigns and other team members.
12. Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise.
13. Establish solid relationships and trust with existing clientele.

Client Management

1. Operate as a key point of contact for any matters specific to their customers (in conjunction with Project Manager).
2. Build & foster customer loyalty by finding opportunities to wow the client.
3. Understand and document customer business strategies, priorities, and goals.
4. Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail.

Project Oversight

1. Engage with production/operations for technical assistance, design, and tailored customer solutions.
2. Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule.

General

1. Remain current and educated on all new and emerging event technology products and solutions.
2. Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals.
3. Establish and maintain close relationships with other Encore team members as well as with external partners.
4. Attend all designated individual and team calls, working all scheduled calls around these established times.

Job Qualifications

1. Technical College or University Degree preferred
2. 7+ years of experience within the events industry and/or audio-visual fields is preferred
3. Proven ability to manage multiple projects at a time while paying strict attention to detail
4. Understanding of social media, digital marketing strategies, search optimization, and e-marketing
5. Valid driver’s license and access to a private vehicle
6. Estimated travel between 40% - 60%

Competencies

1. Deliver World Class Service
2. Hospitality
3. Ownership
4. Do The Right Thing
5. Demonstrates Self-Awareness
6. Drive Results
7. Ensures Accountability
8. See The Big Picture
9. Decision Quality
10. Manages Complexity
11. Value People
12. Collaborates

Salary Pay Range: $70,000.00 - $80,000.00 Plus Incentives.
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Work Environment

Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.