Business Development Manager

Röhlig Logistics; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global logistics company in Toronto is seeking a Sales and Business Development professional to drive sales activities and manage client portfolios. The ideal candidate should possess strong problem-solving and customer service skills, along with the ability to achieve sales targets and cultivate new business relationships. This full-time role involves working closely with team members and stakeholders in a dynamic environment.

Qualifications

• 2-5 years of relevant industry experience.
• Knowledge of computer applications and reporting tools.
• Familiarity with freight forwarding procedures and regulations.

Responsibilities

• Plan and carry out direct sales activities to attain new accounts.
• Manage assigned clients using established tools to achieve and exceed targets.
• Monitor industry trends and competitor activity.

Skills

Customer service skills

Sales success

Problem-solving skills

Excellent communication

Self-motivated

Education

High school diploma; some college preferred

CIFFA certification

Tools

CRM tools

Reporting tools

Job description

Position Purpose

Plan and carry out direct sales activities to attain new accounts in accordance with agreed sales and business plans. Work with Branch Manager, General Manager, Regional Vice President, and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business, and driving sales activity through a designated territory, while using discretion and independent judgment.

Sales and Business Development

• Develop new and prospective customers while maintaining existing accounts.
• Assist leadership in preparing and negotiating bids, RFQs, and quotations with customers, suppliers, and overseas agents.
• Assist with sales campaigns and events with local and overseas partners.
• Coordinate and attend sales visits in Canada and with overseas partners to support business development.
• Manage personal business portfolio / territory according to market strategy.
• Conduct joint sales visits with other sales professionals and operational staff.
• Ensure compliance with all relevant regulations (Canada Customs, IATA, CIFFA, FMC, etc.).
• Support sales efforts for future remote sales offices.
• Quote freight costs to new customers.
• Respond to and follow up on sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Manage assigned clients using established tools to achieve and exceed targets.
• Follow up weekly with new clients after initial shipments.
• Distribute contract information to relevant parties.
• Ensure client entertainment activities are conducted professionally to maintain Rohlig Canada's reputation.
• Fulfill customer requests promptly and at high service levels.
• Adhere to service level agreements.
• Resolve discrepancies and document them via the Innovations and Incidents Management system for compliance.

Administration

• Monitor industry trends and competitor activity.
• Represent Rohlig Canada at industry functions as needed.
• Maintain customer and sales activity data on CRM.
• Provide weekly sales activity reports.
• Participate in team meetings and training sessions to enhance skills.

Minimum Qualifications

• High school diploma; some college preferred.
• CIFFA certification is a plus.
• Knowledge of computer applications and reporting tools.
• Familiarity with freight forwarding procedures and regulations.
• 2-5 years of relevant industry experience.
• Strong customer service skills.
• Proven sales success and business development ability.
• Self-motivated and results-oriented.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Supply Chain
• Industries: Transportation, Logistics, Supply Chain, Storage