Business Development Coordinator

Queen's University; Kingston; On-site; CAD 60,000 - 75,000; Full time

Job summary

Queen's University IRC seeks a Business Development Coordinator to identify and cultivate new business opportunities, strengthen client relationships, and support revenue growth. The role involves engaging with diverse organizations, managing the sales pipeline, and maintaining CRM data to enable informed decisions.

Travel is required as part of the position, with a focus on expanding the IRC's reach across private, public, and not-for-profit sectors.

Qualifications

• 3-year postsecondary diploma or 3-year bachelor degree or equivalent.
• Business administration or sales background preferred.
• Experience with CRM tools and digital platforms is an asset.

Responsibilities

• Identify and develop new business opportunities to grow revenue.
• Coordinate marketing campaigns and digital/social media efforts.
• Maintain CRM records and prepare monthly/annual reports.
• Support agent/recruitment efforts and organize client tours.

Skills

Relationship building

Negotiation

Communication

Education

Business administration

Sales

Tools

CRM software

ServiceNow

Job description

For the past 89 years, Queen's University IRC has been a leading provider of professional development programs in labour relations, human resources, and organization development. Our open-enrollment and custom programs are delivered across Canada and through our virtual classroom, providing award-winning, practical training led by world-class facilitators. Learn more about our programs at irc.queensu.ca.

Reporting to the Sales and Marketing Manager, the Business Development Coordinator (BDC) identifies and develops new business opportunities, strengthens relationships with existing clients, and contributes to revenue growth and the continued expansion of Queen's IRC's reach. Through a consultative and relationship-focused approach, the BDC engages with private, public, and not-for-profit organizations to understand their training needs and connect them with relevant learning solutions. The BDC also manages and nurtures prospective clients through the sales pipeline and maintains accurate client and opportunity information within the CRM system to support relationship development, sales activities, and informed decision-making.

This position contributes to the development of sales and marketing strategies for business generation. This position implements various operational plans to increase revenue, student enrolment, partnerships and collaborations for programs. This position analyzes and interprets data to ensure the effectiveness of new and existing campaigns.

Travel is an inherent part of the position. This position is subject to the Travel Time Credit provisions of the USW Local 2010 Collective Agreement.

What you will do

• Recommends and implements new business development and partnership strategies.
• Coordinates marketing campaigns and communication strategies for digital and social media.
• Interprets results for each campaign, and identifies trends, opportunities, and new approaches.
• Reviews agent applications, and makes recommendations; support existing agents to facilitate student recruitment; organizes tours and agent visits.
• Creates and manages a customer value plan for prospective customers.
• Maintains prospect records and prepare monthly and annual reports.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
• in business administration preferred. or
• in sales preferred.

Required Experience

• More than 2 years and up to and including 3 years of experience.
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
• Experience in planning and/or managing projects considered an asset.
• Experience with assessing emerging trends, technologies, electronic platforms and potential digital business opportunities considered an asset (e.g., social media, etc.).

Required Licenses and Certifications

• G Driver's Licence required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.