Business Development Coordinator

Ajax Hyundai / Genesis; Ajax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Ajax, Ontario, is seeking a BDC Representative. This role is vital for connecting with potential customers, supporting the sales team, and ensuring great guest experiences. Ideal candidates will have exceptional communication skills and previous customer service or sales experience. The position offers competitive compensation and a collaborative work environment.

Benefits

Competitive compensation plans

Collaborative team environment

Ongoing training and professional development

Health and wellness initiatives

Employee purchase plans and company discounts

Qualifications

• 1–2 years of customer service, call centre, or sales experience preferred.
• Automotive knowledge is an asset but not required.
• Exceptional customer service skills with a friendly, professional attitude.

Responsibilities

• Serve as the first point of contact for all sales-related inquiries.
• Professionally respond to customer inquiries, providing product information.
• Generate qualified sales appointments through proactive communication.

Skills

Excellent communication skills

Sales or call centre experience

Knowledge of CRM tools

Multitasking ability

Customer service skills

Tools

CRM tools

Automotive software

Job description

Job Description

Job Description

Drive Autogroup

At Drive Autogroup, our vision is to deliver unforgettable guest experiences, powered by a dedicated team of employees whose job satisfaction is equally important to us.

We believe every employee plays a pivotal role in our success, and we are committed to making each opportunity with us rewarding and meaningful. At Drive Autogroup, you’ll experience an innovative, collaborative, and people-first culture that sets every team member up for success

Career Opportunity

Ajax Hyundai is currently seeking a BDC Representative to join our Sales Department. The ideal candidate will be responsible for connecting with potential customers, supporting the sales team, and helping to create an exceptional guest experience. This position involves managing inbound and outbound communications, generating showroom appointments, and ensuring seamless follow-up to maximize opportunities and guest satisfaction.

Responsibilities

• Serve as the first point of contact for all sales-related inquiries via phone, email, text, and online channels.
• Professionally and promptly respond to customer inquiries, providing product information and support.
• Generate qualified sales appointments for the dealership through proactive outbound calls, emails, and lead follow-up.
• Confirm, reschedule, and follow up on all sales appointments to maximize attendance.
• Collaborate with the sales team to ensure a smooth customer hand-off and consistent guest experience.
• Maintain and update customer records in the CRM / data management system.
• Track and fairly distribute all sales leads to appropriate consultants.
• Conduct follow-up calls and communications with customers who visited but did not purchase, as well as past customers, to identify new opportunities.
• Create and filter customer retention lists to identify repeat or referral sales opportunities.
• Present product information and promotions in a clear, engaging manner.
• Address and overcome customer objections with professionalism.
• Meet or exceed monthly sales appointment and lead conversion goals.
• Assist with other duties as assigned by the Sales Manager or BDC Manager.

Qualifications

• Excellent communication skills (verbal, written, and phone).
• Sales or call centre experience preferred.
• Knowledge of CRM tools or automotive software (TMS, AutoAlert, CDK, DealerSocket, VinSolutions, etc.) is an asset.
• Strong ability to multitask and work across multiple platforms / programs.
• Exceptional customer service skills with a friendly, professional attitude.
• Automotive knowledge is an asset but not required.
• 1–2 years of customer service, call centre, or sales experience preferred.

What We Offer

• Competitive compensation plans.
• Family-like, collaborative team environment.
• Ongoing training and professional development.
• Supportive workplace culture.
• Health and wellness initiatives.
• Exciting company events and community involvement opportunities.
• Employee purchase plans and company discounts.

Your career is more than just job titles—it’s about growth and opportunity. Even if you don’t meet every qualification, we encourage you to apply. If you’re looking to advance your career with a growing automotive group where your skills and talents will be valued, we’d love to hear from you.

Drive Autogroup is proud to be an equal opportunity employer, committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation at any stage of the recruitment process, we will work with you to meet your needs.